Full Time - Asset Protection Agent - Day

About the role

This role involves coaching and training associates and leaders on shrink awareness, theft deterrence, and customer service programs. It also includes partnering with Store and AP Leadership to identify theft trends, developing action plans, and promoting awareness initiatives. The role requires delivering SMART customer service, maintaining a safe, clean, and secure store environment, monitoring activity through surveillance, reporting, and exception-based tools, conducting external theft apprehensions and interviews, investigating and resolving criminal activity, assisting in internal investigations, validating store security measures, responding to EAS and emergency exit triggers, providing feedback on audit/inspection findings, and supporting efforts to minimize shrink and operational risk. Additionally, the role involves responding effectively to potentially violent situations.

Responsibilities

• Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs
• Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives
• Deliver SMART customer service and ensure associates have the resources to do the same
• Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas
• Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations
• Conduct external theft apprehensions and interviews in accordance with laws and company policy
• Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings
• Assist in internal investigations and provide evidence when needed
• Validate store security measures (e.g., locks, gates, alarms) and respond to EAS and emergency exit triggers
• Provide feedback on audit/inspection findings and support efforts to minimize shrink and operational risk
• Respond effectively to potentially violent situations, ensuring safety and composure

Requirements

• High School Diploma and 1-2 Years relevant work experience (e.g. security, retail investigations, loss prevention)
• Ability to stand, sit, and perform job duties for extended periods
• Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance
• Generally scheduled for 40 hours per week; additional hours may be required based on business needs
• Requires morning, afternoon, and evening availability on any day of the week

Qualifications

• Minimum qualifications: High School Diploma and 1-2 Years relevant work experience (e.g. security, retail investigations, loss prevention)
• Preferred qualifications: Associate degree in Psychology, Criminal Justice, or related field; 1-2 Years experience conducting retail investigations; 1-2 Years experience using physical security systems (CCTV, EAS); Experience investigating Organized Crime and asset protection cases; Associate degree in Psychology, Criminal Justice, or related field; 1-2 Years experience conducting retail investigations; 1-2 Years experience using physical security systems (CCTV, EAS); Experience investigating Organized Crime and asset protection cases

Skills

• Ability to stand, sit, and perform job duties for extended periods
• Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance
• Generally scheduled for 40 hours per week; additional hours may be required based on business needs
• Requires morning, afternoon, and evening availability on any day of the week
• Experience conducting retail investigations
• Experience using physical security systems (CCTV, EAS)
• Experience investigating Organized Crime and asset protection cases

Benefits

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Pay

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Schedule

Generally scheduled for 40 hours per week; additional hours may be required based on business needs.