Full Time - Asset Protection Agent - Day

What You Will Do

• Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs
• Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives
• Deliver SMART customer service and ensure associates have the resources to do the same
• Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas
• Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations
• Conduct external theft apprehensions and interviews in accordance with laws and company policy
• Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings
• Assist in internal investigations and provide evidence when needed
• Validate store security measures (e.g., locks, gates, alarms) and respond to EAS and emergency exit triggers
• Provide feedback on audit/inspection findings and support efforts to minimize shrink and operational risk
• Respond effectively to potentially violent situations, ensuring safety and composure
• This role may be assigned additional duties and responsibilities in support of business needs

Minimum Qualifications

• High School Diploma
• 1-2 Years relevant work experience (e.g. security, retail investigations, loss prevention)
• Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs
• Ability to stand, sit, and perform job duties for extended periods
• Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance
• Generally scheduled for 40 hours per week; additional hours may be required based on business needs
• Requires morning, afternoon, and evening availability on any day of the week
• If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position
• National certified training program (e.g., Wicklander-Zuwalski or Reed training)
• Professional accreditation (e.g., APQ, APC) or equivalent experience

Preferred Skills/Education

• Associate degree in Psychology, Criminal Justice, or related field
• 1-2 Years experience conducting retail investigations
• 1-2 Years experience using physical security systems (CCTV, EAS)
• Experience investigating Organized Crime and asset protection cases

Pay

$20.00 - $22.40 per hour

Benefits

• Health, Dental and Vision insurance
• Life and Disability insurance
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
• Education support programs, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowe's Associate Discount and broad discount platform
• Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards

This response is AI-generated, for reference only.