Full Time (40 Hours) Associate Banker, Winter Haven Downtown, Winter Haven, FL

About the Role

As an Associate Banker at Chase, you will represent our brand and culture by delivering exceptional client experiences. You'll build lasting relationships, provide account servicing, and educate clients on our products and services, all while utilizing cutting-edge financial technology.

Responsibilities

• Create a welcoming environment by greeting clients, managing lobby traffic, and scheduling/canceling meetings using a tablet.
• Provide account servicing, maintenance, and open new accounts while complying with policies, procedures, and regulatory requirements.
• Educate clients on day-to-day banking transactions and self-service options, such as the Chase Mobile App, Chase.com, and ATMs.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, and demonstrating empathy.
• Perform branch operations, including managing cash devices like the cash vault and ATM, adhering to bank policies and procedures.

Requirements

• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Qualifications

• Ability to put clients first, exceed expectations, and build trusted relationships.
• Strong communication and problem-solving skills, with attention to detail.
• Ability to quickly learn products, services, and procedures.

Preferred Qualifications

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.

About Chase

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

About the Team

Our Consumer & Community Banking division serves Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We lead the U.S. in credit card sales, deposit growth, and digital solutions, while ranking first in customer satisfaction.