Full Service Restaurant Server

About the role

The server plays a critical role in serving guests quickly, efficiently and with complete knowledge of food and beverage menus. Offers superior guests service and maintains station in a clean and orderly manner throughout their shift. To ensure the guests feel welcome and taken care of; wow them with exceptional services.

Responsibilities

• Ensure that all guests are greeted in a timely, friendly, and professional manner
• Explain to guests about our offerings, the holiday menu/ specials
• Recommend seasonal menu, suggestive sell additional items drinks, soup, appetizers, dessert
• Be the Server of choice
• Frequent request by guests to be the server
• Remember regular guests’ names and orders
• Work with the Kitchen Staff to meet any special requirements for ingredients and preparation of food
• Ensure timely delivery of the guest's order when ready in the kitchen and prepare it as necessary with garnishes, sauce
• Kept guests informed of the status of their food and drink orders if not available immediately
• Execute the proper placement of dishes on the table
• Execute the proper wine opening and serving procedures
• Execute the proper service standards removal of plates, replacing dirty plates
• Engage the guests in small talk while serving them to enhance their dining experience
• Know the proper time to offer services
• Do not interrupt guests while they are having conversation
• Anticipate guest’s needs prior to them asking condiments, water/tea refill…etc
• Ensure quality check backs are done in a timely manner, to ensure everything is satisfactory and respond promptly to any request or complaint, seeking the manager’s help as needed
• Present check at the end of the meal, take and process payments in cash or credit card using Company Procedures
• Assist bussers and other servers as needed, especially during busy periods
• Make sure that dining room area is kept clean and free of trash at all times; clean up spills promptly anywhere in dining room; remove or alert management to any safety hazard
• Make sure opening or closing routines for dining room and work stations as needed

Qualifications

• High school graduate
• Restaurant experience a plus
• Must be 18 year of age to carry alcoholic beverages
• Have a clean, neat appearance & good personal hygiene at all times
• Have a courteous, enthusiastic style of communication
• Ability to communicate with guests fluently

Skills

• Knowledge of food and beverage menus
• Excellent customer service skills
• Effective communication skills
• Ability to work in a fast-paced environment
• Ability to adapt to a dynamic environment with changing priorities
• Ability to manage conflicts/difficult situations

Benefits

Flexible schedules
Great pay
Free meals while working at Panda
Medical, Vision, Dental, Voluntary Short-Term Disability, Cancer Income Protection insurance for full-time associates
Health Care and Dependent Care Flexible Spending accounts
401K with company match
Vacation, sick leave, bereavement/funeral leave and Leave Share Program for eligible associates
Associate discounts for many brands
Referral bonus for eligible associates
Opportunity to give back to your community
Hands-on paid training to prepare you for success
On-Going Career & Leadership Development
Opportunities for growth into management positions
Pre-Tax Dependent Care Flexible Spending Account

Pay

Pay Range: $18.04 per hour - $21.04 per hour Within the range, individual pay is determined using various factors, including work location and experience.