FULL SERVICE LEADER

About the role

The Full-Service Leader (FSL) motivates, inspires, and leads a team of Salon Business Consultants (SBCs) to achieve assigned territory goals and objectives. This role involves understanding market activity, key accounts, and strategic business planning. Responsibilities include business development, prospecting for new customers, growing the business by recruiting top talent, and fostering an environment conducive to education and learning using vendor/manufacturer partners. The FSL implements consistent coaching to celebrate success and monitor accountability.

Ideal candidate would reside in: Los Angeles or San Diego, California (CA).

Responsibilities

• Establish sales and promotion goals for Salon Business Consultants and communicate those goals to SBCs.
• Plan and conduct sales meetings, including logistics (date, time, location, materials), participants, presenters (company, manufacturer, educator), and content.
• Identify customers with the potential to become key accounts and implement a course of action to develop them.
• Maintain productive relationships with manufacturers.
• Schedule manufacturer’s reps, technicians, and educators for meetings, education programs, detailing, or participation in business development meetings with key clients.
• Provide leadership, direction, and coaching to SBCs in executing their responsibilities, including guidance on developing new business, sales skills, increasing sales, and client support opportunities.
• Travel with SBCs 3 to 4 days per week to assess customer relationships, evaluate selling skills, and provide guidance and feedback.
• Communicate closely with and oversee SBCs to ensure regular client contact is maintained.
• Visit or communicate by phone with customers to determine their level of service and address any problems requiring the Sales Manager’s involvement.
• Ensure education events achieve maximum participation through ticket sales and promotion.
• Schedule adequate manufacturer education events and support for salons and SBCs.
• Gather and examine relevant information through Sales Force and Tableau platforms to make recommendations regarding inventory, order processes, returns, customer concerns, stores, and manufacturers. Craft plans to maximize sales.
• Maintain regular and prompt communication with supervisors and the company by attending meetings, responding to calls and emails, and sharing important business information.
• Monitor and analyze employee performance, ensuring results align with policies, procedures, and ethical standards.
• Conduct performance appraisals, reinforce good performance, address unsatisfactory performance, develop employees, and terminate when necessary.
• Resolve problems between SBCs, stores, and manufacturers.
• Manage territories by reassigning accounts to SBCs and reshaping geographic coverage.
• Complete periodic sales, activity, and status reports.
• Spend a minimum of 10 days a month in the field with SBCs to assess customer relationships, coach selling skills, and provide feedback using the Business Development Day feedback form.
• Drive and support company initiatives to create a more inclusive and welcoming work environment.
• Demonstrate SBH Culture Values and adhere to the company code of ethics and behavior.

Requirements

• Bachelor’s degree, preferably in business.
• One year of experience supervising sales or operations employees.
• Four years of direct sales experience.
• Excellent interpersonal and problem-solving skills, with strong written and oral communication abilities.
• Ability to operate effectively without close supervision.
• Consultative selling and negotiating skills.
• Ability to travel, including overnights and weekends.
• A reliable means of transportation sufficient to visit client locations and carry large quantities of product.
• Personal vehicle liability coverage meeting corporate minimum requirements.
• Strong leadership, organizational, and presentation skills.

Working Conditions

The work environment involves everyday risks or discomforts typical of offices, meeting and training rooms, retail stores, residences, or commercial vehicles. Normal safety precautions are required, such as safe work practices with office equipment, avoidance of trips and falls, and observance of fire regulations and traffic signals. The work area is adequately lighted, heated, and ventilated.

The work is primarily sedentary, with the employee sitting comfortably most of the time. However, there may be some walking, standing, bending, carrying of light items (e.g., papers, files, books, small parts), using a keyboard, or driving an automobile. No special physical demands are required.

Pay

Salary Range: $115,000–$120,000.