Full Cycle Customer Success Manager (CSM)

About the role

The Customer Success Manager at Boostly will champion restaurant partners to maximize their ROI and achieve transformational results through the Boostly platform.

Responsibilities

• Onboarding execution: Structured, consistent, expectation setting from the beginning of the lifecycle of an account
• Drive restaurant success by managing 200+ restaurant accounts, ensuring each achieves their target ROI of $10+ for every $1 invested in Boostly
• Master our platform to guide restaurants through onboarding, campaign optimization, and advanced feature adoption to maximize engagement and revenue
• Scale retention and growth by maintaining 100%+ net revenue retention while identifying expansion opportunities and upsell potential within your portfolio
• Collaborate cross-functionally with Sales, Product, and Engineering teams to advocate for customer needs, share feedback, and ensure product-market fit

Requirements

• 3-5 years of experience in customer success, account management, or client services, preferably in B2B SaaS
• Proven track record of managing client portfolios with strong retention rates and expansion metrics
• Experience with customer onboarding, training, and driving platform adoption
• Exceptional de-escalation and concern resolution skills
• Strong analytical skills with ability to interpret campaign performance data and provide actionable insights
• Excellent communication skills with ability to translate technical concepts into business value for restaurant owners
• Ownership mindset - Take initiative and drive results without waiting for direction
• Growth mentality - Thrive in a fast-paced, scaling environment where priorities can shift quickly
• Data-driven approach - Make decisions based on insights and measurable outcomes
• Collaborative spirit - Work seamlessly across teams to achieve shared goals
• AI-pilled - Leverage AI in ways that make you more efficient and effective

Qualifications

• Must have experience in restaurant technology, hospitality, or food service industry
• Nice-to-have experience with SMS marketing, customer engagement platforms, or marketing automation
• Nice-to-have background with SMB accounts, extra plus for restaurant owners, franchisees, or multi-unit operators
• Nice-to-have previous success in high-growth startup or Series A customer success environments

Skills

• Ownership mindset
• Growth mentality
• Data-driven approach
• Collaborative spirit
• AI-pilled

Benefits

• Competitive salary with equity participation in our growth story
• Generous PTO policy and company holidays
• On-site gym and other amenities
• 401k with 3.5% company match
• Comprehensive medical, dental, vision, and group life insurance benefits (including HSA options w/ company contributions)

Pay

Competitive salary with equity participation in our growth story

Schedule

4-5 days per week in our Lehi office