Fulfillment Specialist (part-time)

About the role

We’re looking for a hands-on, detail-oriented Fulfillment Specialist to support our growing patient base and quickly-scaling remote sales. This is a part-time role to start (20 hours/week) with potential to scale to full-time in early 2027 as volume grows. The role is on-site based in our office in Soho. You’ll be the first dedicated hire in this function, running it day-to-day and helping shape how it works as we scale. Because we build regulated medical devices, precision and traceability matter here: every shipment has to be right and well-documented.

Responsibilities

• Order fulfillment: Pull, pack, and ship remote sale orders, warranty and loss/damage replacements, and extra parts and accessories accurately and on time.
• Device prep & quality: Prepare and configure devices for remote sales and replacements when a clinician isn’t on site, verifying the physical configuration, adding the right parts, and completing quality checks per our procedures.
• Returns & reverse logistics: Generate RMA forms and shipping labels, process inbound returns (standard, warranty, and L&D), and route returned inventory to the right places.
• Clinic replenishment: Fulfill weekly clinic restock requests and flag low inventory before it runs out.
• Systems & traceability: Work side by side with our support and clinic operations teams out of Salesforce. Log configuration, parts, and device programming accurately on every order, and keep inventory records clean.
• Space & process: Maintain an organized fulfillment room, and build and improve the processes as the function scales toward a dedicated fulfillment center.

Requirements

• 1+ years in a fast-paced, hands-on operational role. Startup experience is a plus.
• You’re meticulous and organized. You catch the detail others miss, and you document as you go.
• You’re comfortable with physical work: packing, lifting, and moving inventory.
• You’re equally comfortable on the computer. You’ll live in Salesforce and pick up new tools quickly.
• You have an ownership mentality. You make order out of chaos.
• You handle sensitive patient information with discretion.

Nice to have

• Experience in medical devices or another regulated industry.
• Salesforce experience.

Schedule

Part-time (20 hours/week) with potential to scale to full-time in early 2027.