Fulfillment Specialist

Purpose of the Job

The Fulfillment Control Specialist is responsible for maintaining inventory accuracy and operational integrity within the warehouse by monitoring, auditing, and supporting inbound and outbound fulfillment activities. This role focuses on inventory control, order verification, and process compliance while also assisting with day-to-day warehouse fulfillment tasks as needed to ensure timely and accurate order execution.

Key Responsibilities

• Maintain inventory accuracy through regular cycle counts, audits, and reconciliation of discrepancies.
• Audit inbound receipts to ensure quantities, product identification, and condition match purchase orders and documentation.
• Validate outbound orders for accuracy prior to shipment, ensuring correct items, quantities, and packaging.
• Investigate and resolve inventory variances, shortages, overages, and fulfillment errors; document findings and corrective actions.
• Support warehouse fulfillment operations, including picking, packing, staging, and shipping.
• Ensure adherence to established warehouse procedures, quality standards, and safety guidelines.
• Identify trends or recurring issues related to inventory or fulfillment accuracy and recommend process improvements.

Knowledge, Skills + Experience

• High School Diploma or equivalent
• 1+ years of supervisory or lead experience in a fulfillment, warehouse, or distribution environment
• Familiarity with warehouse management systems (WMS) and RF scanning technology
• Experience tracking and managing KPIs such as productivity, accuracy, and labor utilization
• Experience working during peak seasons, overtime periods, or extended shifts
• Understanding of picking, packing, shipping, and receiving processes
• Familiarity with inventory control principles and accuracy standards
• Basic math skills
• Basic Excel Knowledge
• Able to communicate effectively
• Able to organize work, plan, and meet schedules and deadlines
• Able to perform under pressure and manage stress
• Reliable, punctual, and rarely absent
• Able to generate new ideas, take corrective action, or make improvements; self-motivated
• Strong attention to detail and problem-solving skills
• Experience using RF scanners, handheld devices, or label systems
• Strong conflict resolution and problem-solving abilities

Company Benefits

• Healthcare, Dental, Vision Insurance
• Short-term and long-term disability coverage
• 401k with discretionary company match
• 16 days of PTO with 9 company holidays + 3 floating holidays

Pay

The US base hourly rate for this position is $20.00 to $21.00 hourly. Actual compensation packages are based on a variety of factors that are unique to each candidate, including skill set, experience, education, certifications and work location.

Schedule

This position is based in our Blue Ash, OH Warehouse 5 days per week. Work is generally performed during standard business hours, 7am through 3:30 PM Monday through Friday. Employee must be flexible and available to work overtime and weekend hours when necessary.