Fulfillment Specialist

ESSENTIAL DUTIES & RESPONSIBILITIES

• Issue resolution, tracking, and reporting.
• Verifies accuracy of all critical loan codes.
• Aid and generate reports needed to comply with regulatory exams and external audits.
• Prepare legal documents required in Federal, State, and Civil Subpoenas.
• Perform any other duties that may be deemed appropriate.
• Incumbent is required to comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act.

SUPERVISORY RESPONSIBILITIES

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE

• A high school diploma or GED required; an associate degree preferred.
• Two years related experience or training.
• A combination of education and experience if more than a high school diploma.
• The following certifications from Hancock Whitney's Computer Based Training (CBT) are required, if applicable, once in this position:
• Certification in Banking Regulations (Reg. B, Reg. CC, Reg. O, Reg. Z, Reg. H, Reg. D, Reg. O, FCRA)
• Certification in HMDA Compliance
• Certification in CRA, RESPA, NFIP Regulations
• Certification in Microsoft Excel and Access

• Strong verbal and written communication skills.
• Excellent customer service skills and the ability to maintain good customer relationships.
• Proficient operation of Microsoft Office Products such as Word, Excel and PowerPoint.

• Excellent verbal and written communication skills in order to communicate effectively with customers and bank personnel.
• Ability to establish and maintain a high level of credibility with all levels of internal and external customers.
• Detail oriented.
• Excellent organizational/planning/project management skills.

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS

• Ability to work under stress and meet deadlines.
• Ability to operate a keyboard if required to perform the essential job functions.
• Ability to read and interpret a document if required to perform the essential job functions.
• Ability to travel if required to perform the essential job functions.
• Ability to lift/move/carry approximately 20 pounds if required to perform the essential job functions.