Fulfillment Representative (Seasonal)

Front Gate Tickets is North America's leading software and operations provider for the festival market, offering technical solutions for e-commerce ticketing, access control, data management, and fan engagement. As the festival arm of Live Nation Entertainment and Ticketmaster, we partner with over 200 festivals annually and are based in Austin, TX.

About the role

This seasonal, part-time, non-exempt position supports Fulfillment Coordinators and Managers by assisting with various duties related to ticket order fulfillment. You will work on-site at our Austin, TX warehouse facility with flexible scheduling Monday through Friday, 8am to 5pm.

Responsibilities

• Support Coordinators and Managers with multitasking and organizing festival projects.
• Fulfill customer orders by scanning barcodes, reading order details, and matching the appropriate number of tickets and/or wristbands.
• Maintain the fulfillment floor and assist temporary staff in processing orders to ensure accuracy for each customer.
• Troubleshoot order discrepancies during the fulfillment process.
• Assist in training and onboarding new temporary staff.
• Perform accurate record keeping and data entry.
• Complete other projects and duties as assigned.

Requirements

• High School Diploma or equivalent.
• Experience in event ticketing or fulfillment preferred.
• Proficiency using Microsoft Excel.
• Business-level fluency in English, both oral and written; bilingual in Spanish a plus.
• Able to lift and carry up to 50 pounds unassisted.
• Able to work in non-climate-controlled conditions.

Skills

• Strong attention to detail.
• Energetic, self-starter preferred.
• Well organized and prompt.
• Comfortable giving directions and supervising others.
• Good communication skills, including written and listening.
• Able to work in a busy, high-pressure environment.