Fulfillment Associate - Torrance, CA

Ro is a direct-to-patient healthcare company dedicated to providing convenient, end-to-end healthcare solutions. Ro offers nationwide telehealth, labs, and pharmacy services through its vertically integrated platform, serving millions of patients across the U.S. Since 2017, Ro has been recognized as a top workplace in Health Care, New York, and for Women and Parents.

About the role

The Fulfillment Associate plays a crucial role in the day-to-day operations of Ro’s Romeoville fulfillment facility. The primary responsibilities include accurately packing and preparing outbound orders for shipment, assisting with inbound shipments, managing inventory, and maintaining a clean, organized workspace.

Responsibilities

• Pack and ship outbound patient orders accurately and efficiently in accordance with company SOPs
• Prepare shipments, including building boxes and assembling packaging materials, to ensure timely dispatch and delivery expectations are met
• Absorb and organize incoming inventory from the warehouse as needed
• Occasionally operate manual pallet jacks to move materials and support workflow across the facility
• Maintain accurate inventory levels through proper stocking and organization practices
• Monitor supply levels during daily operations and communicate low stock to team leads or management, and replenish fulfillment inventory to ensure packing stations remain stocked and operational
• Maintain a clean, safe, and organized workspace across all fulfillment areas
• Collaborate with team members to meet daily shipping targets and operational deadlines
• Follow established workflows and safety protocols to ensure quality and productivity standards are upheld
• Communicate clearly and effectively with team members to support smooth day-to-day operations
• Perform additional fulfillment and warehouse tasks as assigned by supervisors or team leads

Requirements

• Strong attention to detail with a focus on accuracy in packing and shipping outbound orders
• Ability to follow established SOPs and safety protocols while maintaining a clean, organized workspace
• Comfortable working in a fast-paced, high-volume fulfillment environment with shifting priorities
• Effective communication skills and the ability to collaborate with team members to meet daily shipping goals
• Proactive, dependable, and team-oriented mindset with a strong sense of accountability
• Dependable and punctual, with a strong work ethic and team-oriented mindset
• Long periods of standing, must be able to bend at the waist and knee, and occasionally lift up to 50 lbs

Qualifications

• High school diploma or equivalent
• Experience in a fast-paced, high-volume fulfillment environment preferred
• Previous experience in warehouse operations or similar roles
• Strong organizational and time management skills
• Ability to work independently and as part of a team

Skills

• Attention to detail
• Accuracy in packing and shipping
• Communication and collaboration
• Organizational and time management skills
• Physical stamina and strength

Benefits

• Full medical, dental, and vision insurance + OneMedical membership
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing

Pay

• Competitive salary based on experience

Schedule

• Full-time position
• Flexible schedule to accommodate in-person collaborations (Ro’ers in the tri-state area work Tuesdays and Thursdays)