Fulfillment Associate - Torrance, CA

About the role

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. As a Fulfillment Associate, you will play a key role in the day-to-day operations of our Romeoville fulfillment facility, with a primary focus on shipping outbound orders. You will support inbound shipments, assist with inventory replenishment, and help maintain a clean, safe, and organized workspace. This role requires a dependable team player who thrives in a fast-paced environment and takes pride in attention to detail.

Responsibilities

• Package and ship outbound patient orders accurately and efficiently in accordance with company SOPs
• Prepare shipments, including building boxes and assembling packaging materials, to ensure timely dispatch and delivery expectations are met
• Assist with the receipt and organization of incoming inventory from the warehouse as needed
• Occasionally operate manual pallet jacks to move materials and support workflow across the facility
• Maintain accurate inventory levels through proper stocking and organization practices
• Monitor supply levels during daily operations and communicate low stock to team leads or management; replenish fulfillment inventory to ensure packing stations remain stocked and operational
• Maintain a clean, safe, and organized workspace across all fulfillment areas
• Collaborate with team members to meet daily shipping targets and operational deadlines
• Follow established workflows and safety protocols to ensure quality and productivity standards are upheld
• Communicate clearly and effectively with team members to support smooth day-to-day operations
• Perform additional fulfillment and warehouse tasks as assigned by supervisors or team leads

Requirements

• Strong attention to detail with a focus on accuracy in packing and shipping outbound orders
• Ability to follow established SOPs and safety protocols while maintaining a clean, organized workspace
• Comfortable working in a fast-paced, high-volume fulfillment environment with shifting priorities
• Effective communication skills and the ability to collaborate with team members to meet daily shipping goals
• Willingness to learn, take direction, and support both outbound and inbound operations as needed
• Proactive, dependable, and team-oriented mindset with a strong sense of accountability
• Dependable and punctual, with a strong work ethic
• Ability to stand for long periods, bend at the waist and knee, and occasionally lift up to 50 lbs

Benefits

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness

Schedule

Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).