Fulfillment Associate (Quality Assurance)

Company Overview

PlanetArt's vision is to be the leading seller of personalized and make‑on‑demand products worldwide. The company provides consumers with unmatched tools and content and an unparalleled end‑to‑end customer experience that results in high‑quality, meaningful finished products and memorable celebrations of live events. Brands include the popular FreePrints and FreePrints Photobooks apps, the industry‑leading SimplytoImpress card and stationery site, as well as Personal Creations, CafePress, and ISeeMe! The company has more than 500 team members across multiple offices, primarily in Calabasas, CA; San Diego, CA; Woodridge, IL; Minneapolis, MN; and Pleasanton, CA, with additional locations in China and Europe.

About the Role

PlanetArt is looking for a Quality Control Associate to support the company's QA department. The successful candidate will be self‑motivated, detail‑oriented, and able to manage multiple tasks.

Responsibilities

• Inspect and approve incoming raw materials by confirming specifications, conducting visual and measurement tests, and rejecting non‑conformances.
• Inspect in‑process production by confirming specifications, conducting visual tests, and communicating required adjustments to the production supervisor.
• Accurately perform QC audit processes in compliance with Standard Operating Procedures, without damaging items.
• Approve finished products by confirming specifications, conducting visual inspection, returning products for re‑work, and confirming re‑work.
• Document inspection results by completing reports and logs, summarizing re‑work and waste, and inputting data into the quality database.
• Advise production supervisors of any observed non‑conformities.
• Perform related job duties as assigned.

Requirements

• Working knowledge of Microsoft Office applications, especially Outlook, Word, and Excel.
• Ability to fluently communicate in English both verbally and in written form with staff at all levels and departments.
• Ability to use simple math and basic hand‑held measuring tools.
• Experience using High Jump WMS (preferred).
• Ability to prioritize work against tight timelines, operate with a sense of urgency, and perform well under pressure.
• High school diploma or GED equivalent required.
• 1–3 years of related experience and/or production/fulfillment experience a plus.

Working Conditions

• Fast‑paced warehouse environment with exposure to heavy machinery, dust, fluctuating temperatures, and moderate noise levels.
• Work around machinery with moving parts; may require alternating shifts depending on volume.
• Regular lifting of up to 50 pounds with or without assistance.
• Movement of items from machinery to other locations; handling of materials, packaging, lifting, pulling, pushing, bending.
• Frequent sustained walking and/or standing for prolonged periods.

Compensation

The compensation range for this position is $15.50 – $16.50 per hour.

Benefits

• Health, dental, and vision insurance.
• Life insurance.
• 401(k) with matching.
• Excellent work/life balance – paid time off, sick days, paid holidays, and floating holidays.
• Employee product discounts.