Fulfillment Associate, Compliance Services

About the role

The Fulfillment Associate role offers growth potential opportunities, professional development, an engaging small team environment, and amazing benefits. This starting point position provides an excellent opportunity to begin a career in operations by supporting the team and learning foundational skills.

Responsibilities

• Accurately enter orders into the system.
• Perform order administration tasks.
• Aid in preparing packages for shipment.
• Cook with third-party vendors for order fulfillment.
• Coordinate with third-party vendors for order fulfillment.
• Support inventory checks and report any discrepancies.
• Maintain operational documents and records.
• Aid in demand planning under supervision.
• Ensure customer service standards are met.
• Respond to basic customer inquiries.
• Help with general administrative duties as needed.

Requirements

• A high school diploma or equivalent required; college preferred.
• Proficiency in using order entry software.
• Attention to detail.
• Basic understanding of customer service principles.
• Effective verbal and written communication skills.
• Ability to manage time and prioritize tasks.
• Willingness to work collaboratively with team members.
• Understanding of inventory checks and reporting.

Qualifications

• Ability to work in the Wilmington, DE office, Monday thru Friday.

Skills

• Order Entry Systems: Proficiency in using order entry software.
• Attention to Detail: Ability to maintain accuracy in order processing.
• Customer Service: Basic understanding of customer service principles.
• Communication: Effective verbal and written communication skills.
• Time Management: Ability to manage time and prioritize tasks.
• Team Collaboration: Willingness to work collaboratively with team members.
• Basic Inventory Management: Understanding of inventory checks and reporting.
• Documentation: Ability to maintain and organize operational documents.

Benefits

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at https://www.mywolterskluwerbenefits.com/index.html.

Pay

$27,700.00 - $46,450.00 USD

Schedule

3:00 p.m. - 12:00 a.m., Monday - Thursday & 1:30 p.m. - 10:30 p.m. on Fridays. No weekends!

Diversity Matters

We are committed to fostering an inclusive workplace where diversity is celebrated and valued. Wolters Kluwer is proud to be recognized as a European Diversity Leader by the Financial Times, a Forbes America's Best Employers for Diversity honoree, and a recipient of the European Women on Boards Gender Diversity Index. For more information, visit our Diversity and Inclusion page.

Additional Information

Our Interview Practices: To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.