Fulfillment Associate

Duties/Responsibilities

• Complete orders through different vendor sites
• Ensure data entry is accurate based and proper workflows are followed
• Ongoing account maintenance
• Customer service escalation and management
• Performs other duties as assigned/necessary

Performance Metrics

• Order Fulfillment Accuracy: Measure the percentage of orders completed accurately through different vendor sites.
• Call Handling Efficiency: Track the average duration of inbound and outbound phone calls to ensure timely and effective communication with customers.
• Data Entry Accuracy: Monitor the accuracy of data entry to minimize errors and ensure the integrity of information in internal systems.
• Account Maintenance Timeliness: Measure the time taken to complete ongoing account maintenance tasks to ensure they are handled promptly.
• Adaptability and Technology Proficiency: Assess the ability to navigate multiple platforms and learn new programs and systems as needed.

Requirements

• Required Skills/Abilities: Shift: 8:30am - 5pm CST, Ability to thrive in a fast paced environment, Ability to navigate multiple platforms, Comfort and adaptability when working with technology and learning new programs and computer systems, Strong passion for helping others and problem-solving, Must be 18 years of age or older
• Education And Experience: Minimum of 1 year of relevant experience in a call center/customer service or similar role preferred, High school diploma or equivalent preferred, Experience in data entry in the healthcare industry is a plus!

Physical Requirements

• Ability to remain at your designated workstation for the duration of the workday
• Constantly operates a computer and other office productivity machinery, such as a phone and Voice over Internet Protocol (VoIP)
• The ability to communicate information and ideas so others will understand
• The ability to observe details at close range (typically on a computer screen)

Supervisory Responsibilities

None

Job Summary

As a Fulfillment Associate, you will complete internal orders for fulfillment through different vendors. You may also be responsible for customer engagement associate responsibilities dependent upon product/portfolio size and scope.