Fuel & Electric Program Assistant

General Description

The Fuel and Electric Program Assistant is a high-level content expert within our Energy Services department. The FAP/EAP Program Assistant acts as a resource assisting clients with the fuel and electric application process. This role safeguards the quality of client services by serving as a vital bridge between clients and staff—addressing concerns, resolving conflicts to ensure fair and equitable treatment, and upholding our commitment to delivering the highest-quality support to every client.

CORE RESPONSIBILITIES

• Greet and welcome clients applying for Energy Services
• Accurately process and file all fuel and electric assistance applications within 24 hours
• Record application data into tracker, empowering data bases maintaining 98% accuracy
• Respond to all phone inquiries, emails within one business day, providing clear information and guidance
• Maintain an organized and clean office area, restocking materials as needed, daily
• Conduct self in a professional manner suitable for an office environment
• Date stamp, upload, distribute and file all necessary fuel and electric application documentation
• Affords assistance with data entry of fuel and electric assistance applications
• Must have the ability to obtain and record accurate information; create and maintain required records and/or databases
• Answer questions and assists clients with filling out applications and required forms
• Works with staff and clients as necessary to maintain a safe environment for all
• Must be a reliable team player with excellent customer service skills and the desire to provide client services while observing and maintaining agency policies and guidelines
• Knowledge of all office equipment to include copier and computers
• Excellent organizational as well as verbal and written communication skills
• Positive attitude, proven ability to work successfully with diverse populations

GENERAL EXPECTATIONS

• Respects confidentiality of information about agency staff, personnel issues, and other program operations
• Plans, assigns, coordinates, organizes and prioritizes work
• Models direct, positive, honest, and respectful behavior in every aspect of work with children, families, staff, and community members
• Energetically engages people, issues, and work
• Applies the highest ethical standards to themselves and others daily
• Supports others in their efforts to be productive and effective and succeed in work and life
• Actively participates in teambuilding, which includes sharing ideas and mutual support of team members
• Consistently uses interpersonal skills that are appropriate for individual styles, personalities, cultures, the nature of the work, and the environment in which the work is being done
• PRACTICES HONEST, RESPECTFUL, AND DIRECT COMMUNICATION AS WELL AS ACTIVE LISTENING