FTTH Fiber Technician – Troubleshooting & Splicing

Location: Pinehurst / Southern Pines, NC | Shift: Primarily Monday–Friday day shift; on-call flexibility required (weekday outages, occasional weekend rotation). Start date: immediate pending onboarding.

About the role

We are seeking an experienced FTTH Fiber Technician for a field-based opportunity in the Pinehurst and Southern Pines, NC area. This is a largely independent role supporting fiber-to-the-home troubleshooting and maintenance for an established telecom partner. The ideal candidate is a self-sufficient fiber tech who can troubleshoot from the cabinet to the home, read fiber maps, work without supervision, and handle splicing up to 144-count fiber — a strong long-term opportunity for the right technician.

Responsibilities

• Troubleshoot FTTH service issues from the FDH/cabinet to the customer premise
• Identify and resolve loss or outage issues with the goal of restoring light at the home
• Lay temporary fiber and splice as needed during troubleshooting, then return to splice permanent once infrastructure is in place
• Perform fusion splicing up to 144-count fiber
• Read and interpret fiber maps to understand routing, FDH locations, and cabinet/case locations
• Use EXFO OTDR equipment for fiber testing and troubleshooting
• Log into a job management system (laptop/phone) to receive jobs, update status, and document work
• Operate as a solo, remote technician with a high degree of independence
• Provide on-call availability for outages (primarily weekday, occasional weekend rotation)

Requirements

• Proven FTTH troubleshooting experience from cabinet/FDH to home
• Hands-on fusion splicing experience up to 144-count
• Ability to read and interpret fiber maps and understand basic fiber routing
• Experience with OTDR testing (EXFO preferred)
• Must own personal fiber tools: fiber cleaver, splicer, snips, crimps, drills
• Clean MVR (Motor Vehicle Record) required for vehicle insurance purposes
• Must pass background check and drug screen
• Ability to work independently and self-sufficiently without direct supervision
• Basic tech comfort: ability to log into a job system, navigate maps on phone/laptop, look up information as needed
• Flexibility for on-call outage response and occasional weekend availability

Qualifications

• Prior experience in a solo FTTH maintenance technician role
• Familiarity with FDH, splice cases, and OSP fiber infrastructure
• Experience working for a telecom or ISP in a residential fiber market

Day to day

This is not a crew role — you will work solo in the field, dispatched to jobs via a phone/laptop system. You will receive a job, review the fiber map, locate the FDH or cabinet, troubleshoot the issue, splice if needed, and restore service. You will be your own problem solver. The right candidate is resourceful, knows fiber inside and out, and doesn’t need someone looking over their shoulder.

Benefits

• Take-home company vehicle provided for work use only
• Laptop provided by client

Schedule

• Primarily Monday–Friday day shift
• Some overtime expected
• On-call for outages: occasional weekends on rotation, rare night calls