FTSA-FT Sales Advocate

Job Summary

We are seeking a knowledgeable and customer-focused Cellular Services Specialist to join our team. In this role, you will be responsible for providing assistance and support to customers with their cellular service needs. This includes helping customers choose the right plan, troubleshooting technical issues, and resolving billing inquiries.

Responsibilities

• Assist customers with their cellular service needs
• Help customers choose the right plan
• Troubleshoot technical issues
• Resolve billing inquiries
• Provide excellent customer service
• Maintain knowledge of current cellular service plans and products
• Keep accurate records of customer interactions and transactions

Requirements

• A high school diploma or equivalent
• 1-2 years of experience in cellular services or related field
• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Ability to work flexible hours, including evenings and weekends
• Basic computer skills