FT Support Lead

About the role

The Support Lead supports the Store Manager/Leader and Customer Service Manager in directing the Front End Lead(s) and sales associates of the store while the Manager on Duty is present. The Support Lead is responsible for all key functions of the store as directed.

Responsibilities

• Wows the Customer through personal contact with customers
• Achieves CSAT score goals provided by the District Manager
• Trains the staff on the High Fives of Customer Service
• Maintains the store cleanliness, recovery, and readiness for customers at all times
• Opens and closes the store according to procedures
• Assists with Front End Operations
• Supervises all Associates
• Trains, coaches, and develops all Associates
• Reviews all corporate communications and reacts accordingly
• Partners with supervisors or corporate office regarding store issues
• Drives store sales and controls expenses
• Assists with payroll process and ensures payroll is within budget
• Assists in merchandising procedures
• Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures (SOP)
• Authorizes register functions including post voids, returns, and discounts
• Complies with Human Resources policies and procedures
• Assists in receiving and stocking procedures
• Unloads merchandise from trucks
• Checks in shipments
• Stages merchandise for the sales floor
• Packs out merchandise
• Assists front end and queue merchandising
• Drives Key Metrics: Sales, ADS, CSAT Scores, and Expense Control

Requirements

• High School Graduate or equivalent
• College experience preferred
• Minimum 1 year of management experience
• Excellent verbal and written communication skills
• Creative thinking
• Ability to maintain composure under pressure

Qualifications

• Frequent physical demands: operate cash register, move merchandise, lift up to 25 lbs, climb/descend ladders, kneel, bend, twist, stoop
• Frequent communication: exchange information with customers, managers, and coworkers
• Ability to read and understand email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures

Skills

• Customer Service
• Organization
• Productivity
• Ability to multi-task
• Trainer/Developer/Motivator
• Communication
• Sales Driver/Goal Oriented

Benefits

Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today!

Pay

$13.00 per hour

Schedule

Hourly Position Starting At $13.00