FT Supervisor- Pembroke

About the role

We are searching for a friendly and energetic full-time Shift Supervisor at our location 1106 Main St, Corfu in Pembroke, NY. The position works mornings, including weekends, with a shift from 5 am to 3 pm, overseeing restaurant operations to ensure smooth functioning.

Reporting to the Restaurant Manager(s), the Shift Supervisor manages restaurant shift operations at our franchise‑owned Tim Hortons location(s), overseeing hourly employees, facilities, and equipment to maintain high standards around people, product, cleanliness, and exceptional customer service.

Responsibilities

• Oversee the activities of restaurant staff.
• Expedite customers' orders as needed.
• Maintain a clean, well‑run restaurant.
• Exercise effective management skills and take necessary disciplinary actions to address poor staff performance.
• Lead by example in demonstrating and reinforcing positive customer service behaviors.
• Respond to customer service complaints, resolving problems and turning negative situations into positive ones.
• Assist in scheduling staff breaks and tasks to maintain Tim Hortons standards throughout the day.
• Be flexible on the floor to troubleshoot and address any issues as needed.
• Pre‑screen and interview employees to fill various openings.
• Support the restaurant's training program and ensure employees have the necessary tools and support.
• Supervise the performance of hourly employees during shift, ensuring alignment with company policies and taking corrective action when necessary.
• Stay updated on health and safety regulations and employment legislation.
• Provide ongoing performance feedback to management about any issues with operations.
• Ensure proper merchandising of products.
• Promote the principles of REV standards.
• Evaluate and focus on areas requiring greater performance from employees.
• Maintain a productive and safe work environment, following all company operating, food safety, security, health and safety, and employment standards.
• Monitor food flow and equipment maintenance to serve safe food to customers.
• Stay informed of new information through available resources.
• Monitor and promptly respond to company email messages.
• Prepare a variety of food and beverage items; oversee and train hourly employees.
• Stand for prolonged periods; stoop, bend, kneel, crouch, reach, and twist; lift, carry, push, and/or pull light to moderate amounts of weight (5–50 lbs).
• Operate office equipment and cash register system requiring repetitive hand movement and fine coordination, including use of a computer keyboard and electronic devices.
• Occasional exposure to cold/freezing and high heat temperatures.
• Use and wear a headset for long periods to take and process customer orders.
• Maintain regular and predictable attendance; full‑time expectation is a minimum of 37.5 hours per week (maximum 40 unless overtime approved).

Requirements

• High school diploma or GED (must be at least 18 years of age).
• Minimum of 3 months previous food service management experience.
• ServSafe Manager Certified.

Skills

• Strong problem‑solving, organization, and time management skills.
• Excellent knowledge of Tim Hortons products and procedures.
• Action and results‑oriented mindset.
• Strong interpersonal skills, including motivating, delegation, conflict management, respect for others, and active listening.
• Excellent communication skills (written, verbal, composure).

Schedule

Full‑time morning shift, including weekends, from 5 am to 3 pm. Full‑