FT Staff: Records Specialist-Transfer Credit

Job Summary

Reporting to the Registrar, the Records Specialist– Transfer Credit provides frontline administrative and technical support within the Office of the Registrar and serves as a primary point of contact for students, faculty, staff, and external stakeholders. This role is responsible for delivering exceptional customer service, processing transfer credit evaluations, handling registrar-related documentation, and maintaining accurate student records. The specialist ensures the efficient operation of daily registrar functions while upholding institutional policies and regulatory requirements.

Essential Job Function

• Provides prompt and courteous professional customer service in the following PRIMARY Areas:

• A. Transfer Credit & Academic Records Processing
• B. Customer Service and Communication
• C. Registrar Forms & Documentation Processing
• D. Registration & Enrollment Support
• E. Administrative Support

Minimum Job Qualifications

• Education And/or Experience: Three years of related work experience in customer service and administrative support. Associate Degree

• Specialized computer skills training with proficiency in mail merge, email, basic spreadsheet functions, proper document preparation and formatting, and general business protocol.

• Prefer Experience in an institution of Higher Education: Bachelor’s Degree Or an equivalent combination of training and experience.

Qualifications

• Strong customer service and communication skills.

• Ability to manage confidential information responsibly and professionally.

• Strict adherence to FERPA and institutional privacy standards is required when handling sensitive student records.

• Excellent organizational skills and attention to detail.

• Proficiency with student information systems and general office software.

• Ability to develop and maintain thorough familiarity with the university undergraduate catalog and apply academic policy to specific tasks.

• Ability to be an effective team player in a busy, fast-paced office environment.

• Proficiency with the Microsoft Office Suite and the ability to learn new systems quickly.

• Ability to multitask, prioritize workload, and manage competing deadlines.

• Must work extended hours leading up to commencement and the day of commencement.

• Must be able to work flexible hours when necessary.

Other Competencies

• Must have a philosophy that is consistent with the Mission, Vision and Core Values of the organization.

• Vision, commitment, and experience in achieving goals and pursuing excellence is critical.

• Strong oral and written presentation skills.

• Ability to work well independently and as a member of a team.

• Excellence in organization, decision-making, problem-solving and creating a collaborative environment.

Physical Demands

• Ability to sit or stand for up to 8 hours/day.

• Some lifting (up to 25 pounds occasionally), bending, and carrying.

• The employee is regularly required to talk and hear, and to use hands and fingers to handle or feel.