FT Selling Manager

About the role

The Selling Manager position at Ralph Lauren Corporation is a key member of the Store Management team. This role involves executing strategic plans to ensure a profitable business, supporting Store Management in analyzing business trends, and executing a consistent customer experience.

Responsibilities

• Assign and manage tasks, goals, and priorities for the sales associate team
• Analyze business trends and execute business initiatives for the store location
• Communicate sales and profit performance tools and resources to the store team
• Handle customer complaints and resolve customer service issues
• Conduct community outreach in the market
• Support the store client development strategy
• Participate in the recruitment and interview process as needed
• Engage in talent development conversations by providing feedback and coaching to the store team
• Provide ongoing feedback to Store Management on team successes and opportunities as well as product category opportunities or needs
• Maintain exceptional productivity standards through upholding processes and store execution, including supporting with inventory control and operational management
• Champion use of new technology in support of New Ways of Selling techniques and More Ways to Shop to drive business results
• Uphold all company policies and procedures
• Create an inclusive environment aligned to core Ralph Lauren Company values and Cultural Focus Areas

Requirements

• College Degree or equivalent (a plus)
• Retail Management or similar industry experience in a complex, high-volume or high-profile specialty environment (preferred)
• Effective communication with customers and store personnel
• Movement around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift/climb up to 30 lbs., and climb moderately
• Ability to operate the register, stand, move and walk for multiple hours
• Flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)

Qualifications

• Proven track record of success, including a demonstrated ability to build and maintain positive working relationships with customers, management and co-workers
• Business acumen
• Strong planning and prioritization/time management skills