FT Sales Manager

Major Activities

• Aid the Store Manager in enforcing Standard Operating Procedures (SOPs) and Company programs to comply with relevant laws and regulations.
• Ensure adherence to Company policies and standards, holding the team accountable for store conditions and performance.
• Model and coach best practices in Customer Experience and ART of Selling, focusing on conversion and customer satisfaction.
• Provide MOD coverage, maintaining floor leadership, service standards, and operational continuity.
• Efficiently use POS and Self-Checkout systems, supporting smooth transactions and customer service.
• Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits.
• Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.
• Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.
• Support BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.
• Train, coach, and develop team members through structured training and ongoing skill-building across assigned departments.
• Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Minimum Type of Experience Required

• 3+ years of retail leadership experience.

Work Environment

• Ability to remain standing for long periods of time.
• Regular bending, lifting, carrying, reaching, and stretching.
• Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation.
• Ability to climb ladders or step stools to stock and retrieve products.
• Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.
• Ability to work in a fast-paced environment with frequent customer interactions.
• Work hours include nights, weekends, and early mornings.