FT Retail Banker Floating

Summary

First Security Bank is seeking a professional, energetic, and team-oriented individual to join our team as a Retail Banker! If you are passionate about serving our Arkansas communities and want to be part of a dynamic, service-driven team, we encourage you to apply!

About the role

This position requires on-site work and the ability to travel/float between branches within the designated market.

Qualifications

• High School Diploma or GED completion by the end of your graduating year is required.
• 1 - 2 years post-secondary education and/or cash handling, customer service, relevant banking, or professional experience preferred.
• Position will begin as a Retail Banker with the intent of promotion to Retail Banking Specialist as skills are mastered.
• Commitment to demonstrating First Security's Core 5 values with customers and coworkers.

Skills

• Proficiency with Outlook, Word, Excel, typing, 10-key, and utilization of the internet is required.
• Ability to operate computer software and equipment, telephone, scanner, and copier.
• Develop the specialized Retail Banking Specialist skills necessary to acquire experience in additional retail services.

Hours of Availability

Regularly Scheduled Hours/Week: 40 (+) hours per week | Monday - Friday 7:30am - 5:30pm | Saturday 8:30am-12:30pm (1-2 per month)

Essential Duties and Responsibilities

• Process a variety of customer transactions, including deposits, withdrawals, loan payments, cash advances, cashier’s checks, and cashing checks while following all identification and retail policies and procedures.
• Verify checks, identify counterfeit currency, and review all transactions for accuracy.
• Identify fraudulent transactions and review concerns with management; become well-informed on new suspicious activities.
• Complete Currency Transaction Reports (CTR) and Suspicious Activity, Identity Theft, and Red Flag (SIRF) as needed. Report any suspicious/fraudulent activity to Bank Secrecy Act Officer.
• Maintain and balance cash drawers, process vault currency, process proof work accordingly, manage coin and currency supplies, and assist with night, mail, and ATM deposits; balance the ATM and main vault as needed.
• Inform management of any problems, concerns, or outages.
• Aid in research and help resolve discrepancies.
• Complete special requests such as redeeming savings bonds, managing safe-deposit box access, and providing account printouts, research, copies, and referrals.
• Maintain security through proper opening/closing and vault procedures.
• Promote bank products, refer customers when necessary, and provide support to internal staff and management.
• Deliver quality service, respond to in-person and telephone inquiries, assist with unusual transactions, and address complex customer questions.
• Protect all customer information and bank operations through strict confidentiality.
• Operate computer software and equipment, telephone, scanner, and copier, and develop proficiency with internal banking systems.
• Maintain a valid driver's license, reliable transportation, punctual attendance, and the ability to work on-site with occasional extended hours when necessary.
• Attend various retail training classes and perform additional duties as assigned by management.

Supervisory Responsibilities

None.

Physical Demands

• Possess sufficient mobility to work in a standard office setting.
• Perform repetitive hand, arm, wrist, and finger movements while handling currency, documents, and/or office equipment.
• Substantial time may be spent on the telephone, operating computers, reaching, sitting, and/or standing while occasionally stooping, kneeling, or crouching.
• The employee must have the ability to speak and hear well enough to carry on customer interactions, conversations, and presentations both in person and over telecommunications.
• Have near/far visual acuity to identify customers, currency, and reading materials in printed or electronic formats.
• The employee must occasionally lift and move up to 25 pounds.
• Able to hold a valid driver's license with access to a vehicle that can be used for business travel purposes.

Mental Demands

• Maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions.
• Interact with customers/coworkers in a calm and patient manner and maintain confidentiality and professionalism in all situations.
• Use basic mathematical skills, including adding, subtracting, multiplying, and dividing numbers.
• Read and interpret documents and draft routine written communications.