FT Produce Sales Manager (H)

About the Role

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store, and throughout the organization.

Responsibilities

• Manage the Produce Department, including hiring, training, and developing department associates.
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management, training, and conduct timely formal performance appraisals for direct reports.
• Daily management of labor (e.g., expected live) and coaching of associates to achieve productivity expectations.
• Provide leadership and motivation within the store to promote a culture reflective of Food Lion’s Guiding Principles, Core Values, Vision, and Strategy.
• Support the achievement of budgeted financial and operating results.
• Maintain an atmosphere of enthusiastic customer awareness with emphasis on fast, easy, flexible, and friendly customer service to create a positive shopping experience.
• Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers' expectations.
• Control store expenses through proper ordering, care for supplies, and equipment.
• Understand and use company tools such as financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems.
• Ensure department appearance, quality, variety, workplace safety, food safety, and department sanitation are consistently maintained.
• Write Produce Department schedules to provide extraordinary customer service at all times.
• Ensure ordering, receiving, preparation, conditioning, and displaying of merchandise is done in accordance with policies and guidelines.
• Observe and correct all unsafe conditions that could cause associate or customer accidents; record and report all associate and customer accidents per established procedures.
• Monitor shrink to ensure inventory is accounted for; provide coaching for associates to recognize and prevent losses.
• Ensure all advertising, sales promotion materials, and signage applicable to the Produce Department are properly utilized.
• Ensure compliance with local, state, and federal regulations.
• Adhere to all company guidelines, policies, and standard practices.
• Maintain security standards.
• Successfully complete Computer Based Training (CBT), Training Packet, and Training Aid courses.
• Provide recognition of accomplishments and offer constructive counseling as needed to achieve customer satisfaction and service while building store sales.
• Perform all other duties as assigned.

Requirements

• High school graduate or equivalent preferred.
• Excellent interpersonal, organizational, communication, and customer service skills.
• Good understanding of store operations preferred.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.
• Ability to lead and direct others.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
• Must be accredited by the National Registry of Food Safety Professionals or a similar accrediting organization as a "Certified Food Safety Manager" or complete company-provided training to achieve accreditation within the first 90 days of employment; accreditation must be maintained while employed in a position requiring it.

Physical Requirements

• Ability to use computers and other communication systems required to perform job functions.
• Ability to use handheld computers for orders, markdowns, scan-outs, and inventory.
• Stand 100% of the time, frequently walking short distances.
• Push or pull up to 2000 pounds using a pallet jack or float.
• Perform repetitive hand and arm motions.
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion.
• Handle a variety of substances associated with cleaning and packaging materials, and household cleaners.
• Frequent reaching and grasping at waist level; occasionally above shoulder or below waist level.
• Meet established volume activity standards for the position.
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time.
• Sufficient visual ability to check invoices, dates, and other written documents.