FT Patient Access Representative

About the role

The Patient Access Representative position is responsible for greeting and assisting patients in a prompt, courteous, and professional manner and receiving/answering incoming telephone calls in the same manner, as applicable. The Patient Access Representative is to be cross-trained in all aspects of reception to supply sufficient coverage. Certain duties may vary based on office location and department structure.

U.S. Urology Partners is one of the nation’s largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest, including a state-of-the-art, urology-specific ambulatory surgery center that is one of the first in the country to offer robotic surgery. U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy.

Responsibilities

• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Effectively handles the patient check-in/checkout process.
• Answers calls addressing appointment times, patient requests and general inquiries within the scope of their position.
• Reviews patient’s chart for accuracy prior to upcoming appointment and ensures all required information is included for the physician to see the patient.
• Performs scanning and sorting within EMR system.
• Verifies and updates current insurance information with the patient.
• Collects patient payments.
• Performs all other duties as assigned.
• Travel to other clinics as needed.

Requirements

• High School Diploma
• One year of experience working in a medical practice or in a health insurance organization
• Excellent verbal and written communication skills
• Prior use of EMR systems preferred
• Ability to interact professionally and positively with all patients, colleagues, managers and executive team
• Exhibit a high degree of maturity, integrity, loyalty, creativity, and strict confidentiality with HIPAA compliance in all daily tasks.
• Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Computer Skills: Thorough knowledge in computer information systems.
• Physical Demands: Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Work Environment: Professional office environment; routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Benefits

• Competitive compensation
• Comprehensive medical, dental and vision plans
• HSA / FSA
• 401(k) matching
• Employee Assistance Program (EAP)
• Core values: Every Family Matters, Compassion, Collaboration, Respect, Accountability

Pay

Salary range: $17.45 - $20.50 per hour (varies based on experience level, education and geographical location).