FT Key Holder - BOSS Outlet, Carlsbad

About the role

Convey a positive impression of HUGO BOSS to the marketplace by delivering an exceptional shopping experience, showcasing the brand through exciting merchandise presentations and executing operational strategies resulting in positive operating profits.

Responsibilities

• Continuous development of personal trade through proactive sales techniques, client book use, and active client tracking and profiling.
• Demonstrate knowledge of how and when to close a sale.
• Show a positive attitude toward customers and coworkers.
• Understand floor presence: Greeting, friendly posture, poise, image projection.
• Know and understand basic communication skills.
• Actively maintain a client book profile book.
• Be aware of annual, monthly, and daily sales goals.
• Create a lasting, positive impression on customers.
• Maintain professional standards with customers, peers, and management.
• Follow through in all areas of commitments made to customers.
• Maintain up-to-date knowledge of customer service standards.
• Provide an “over and above” level of customer service.
• Proactively generate ideas to better serve customers.
• Inform customers of upcoming events.
• Understand and communicate return/exchange policies.
• Absorb and assist with re-merchandising as needed.
• Maintain high levels of communication with sales associates, support staff, managers, corporate personnel, and customers.

Requirements

• BS College Degree preferred or equivalent experience
• 1 - 2 years of Specialty Retail Management experience
• Excellent organizational, analytical, and leadership skills
• Demonstrated strong customer service and communication
• Independent, self-motivated, detail-oriented, entrepreneurial
• Strong business acumen and interpersonal skills

Qualifications

• Professional Dress attire (Uniform will be provided soon)
• Maintain high standards in personal grooming
• Participate in product knowledge seminars
• Demonstrate a clear understanding of the newest product designs within the company and communicate that knowledge to the customer
• Education: BS College Degree preferred or equivalent experience

Skills

• Customer Service
• Sales Techniques
• Merchandise Presentation
• Operational Strategies
• Product Knowledge
• Communication Skills
• Client Profiling
• Business Acumen

Benefits

• Base Pay + Commission
• Earned Vacation and Sick time
• Excellent Health Care, Dental, Vision
• Generous Employee discount