FT Key Holder

About the role

We are seeking a Full Time Sales Associate Key Holder to join our dynamic team at PetPeople. This position offers the opportunity to engage with customers, share knowledge about pet products, and build long-term relationships.

Responsibilities

• Engage customers through open-ended questions and active listening to understand their needs and provide appropriate item selections.
• Maintain solid product knowledge and stay updated with new product releases.
• Demonstrate products and add value to every interaction.
• Perform general housekeeping to maintain a clean, organized store.
• Aid in processing shipments, replenishing product, merchandising, and monitoring floor stock.
• Complete transactions at the POS quickly and accurately.
• Handle escalated customer service issues and communicate resolutions to the Store Manager.
• Plan, assign, and direct tasks during your shift, ensuring the accurate completion of all closing activities.
• Carry out supervisory responsibilities in accordance with PetPeople policies and procedures.

Requirements

• A genuine passion for pets and a strong interest in animal nutrition and welfare.
• Previous retail experience as a Key Holder/Lead.
• A strong focus on building customer relationships through excellent customer service.
• Energy and enthusiasm.
• Ability to act with honesty, integrity, fairness, and mutual respect.
• Ability to multi-task and work in a fast-paced, multiple-priority environment.
• Ability to move merchandise up to 50 lbs. frequently.
• Effective communication and problem-solving skills.
• Availability to work varied hours, including nights, weekends, and holidays as needed.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and reliable transportation.

Skills

• Excellent customer service skills.
• Product knowledge and ability to demonstrate effectively.
• Time management and organizational skills.
• Ability to work independently and as part of a team.

Benefits

At PetPeople, we offer a competitive compensation and benefits package that includes:

• Medical, dental, and vision insurance.
• Disability and life insurance.
• Company-matched retirement savings plan.
• Paid time off.
• A great associate discount.