FT Key Holder

About the role

We are seeking a Full Time Sales Associate Key Holder who shares our passion for high quality, natural, wholesome, and nutritious pet foods and treats. This position will engage customers through sharing ideas and providing solutions to build lasting relationships, acting as the Manager-On-Duty in the absence of the Store Manager and Assistant Manager.

Responsibilities

• Maintain solid product knowledge and keep current with new product releases.
• Demonstrate products and add value to every interaction.
• Perform general housekeeping to maintain a clean, organized store.
• Aid in processing shipments, replenishing product, merchandising, and monitoring floor stock to ensure all product is priced, displayed, and rotated correctly.
• Complete transactions at the POS quickly and accurately.
• Engage every customer in conversation using open-ended questions and active listening to determine their needs and provide them with appropriate item selections.
• Ensure each customer receives outstanding service by providing a genuine, friendly, and entertaining experience.
• Handle escalated customer service related issues as they arise and determine resolution or escalate further – communicate all issues and resolutions to Store Manager.
• Plan, assign, and direct work during shift including ensuring the accurate completion of all closing activities.
• Carry out supervisory responsibilities in accordance with PetPeople policies/procedures and applicable laws.

Requirements

• A love of pets and a genuine interest in animal nutrition and welfare.
• Previous retail experience as a Key Holder/Lead.
• A strong focus on building customer relationships through excellent customer service.
• Energy and enthusiasm.
• Ability to act with honesty, integrity, fairness, and mutual respect.
• Ability to multi-task and work in a fast-paced, multiple-priority environment.
• Ability to move merchandise up to 50 lbs. frequently.
• Communication and problem-solving skills.
• Ability to work varied hours/days, including nights, weekends, and holidays as needed.

Qualifications

Must have a valid driver’s license and reliable transportation.

Skills

• Customer service skills.
• Product knowledge.
• Time management.
• Problem-solving abilities.

Benefits

Competitive compensation and benefits package including medical, dental, vision, disability, and life insurance, company-matched retirement savings plan, paid time off, and a great associate discount.

Pay

Competitive hourly wage based on experience.

Schedule

Variety of shifts available including evenings, weekends, and holidays.