FT Food Lion To Go Lead

About the Role

Responsible for Food Lion To Go operations, making decisions that impact store associates and the level of service offered to customers. Act as a customer service ambassador to achieve business goals while fostering an environment that produces high levels of customer satisfaction and associate morale.

Responsibilities

• Manages Food Lion To Go operations, including hiring, training, and developing department associates
• Supervises the performance of department associates, provides ongoing performance management, and conducts timely formal performance appraisals
li>Maintains effective work schedules to meet business traffic requirements and minimize customer inconvenience
• Provides leadership and motivation to promote a culture reflective of Food Lion's Guiding Principles, Core Values, Vision, and Strategy
• Supports the achievement of budgeted financial and operating results
• Partners with department managers to ensure fresh orders and handle out-of-stock items properly
• Ensures return-to-stock items are handled promptly, especially refrigerated and perishable items
• Role models outstanding customer service and uses knowledge of department products to meet or exceed customer expectations
• Controls store expenses through proper ordering and care for supplies and equipment
• Understands and utilizes company tools such as financial reports, ACIS, scheduling, productivity, ordering, and business information systems
• Observes and corrects unsafe conditions to prevent accidents
• Records and reports associate and customer accidents according to established procedures
• Ensures compliance with local, state, and federal regulations
• Adheres to company guidelines, policies, and standard practices
• Maintains security standards
• Completes required training courses
• Provides recognition and constructive counseling to associates
• Supports Front End operations as needed, including greeting customers, retrieving shopping carts, and reporting equipment malfunctions

Qualifications

• High school graduate or equivalent preferred
• Ability to lead and manage a team
• Strong understanding of store operations and merchandising techniques preferred
• Excellent interpersonal, organizational, communication, and customer service skills
• Ability to learn multiple tasks and technical requirements
• Ability to use technical information to solve problems
• Accreditation as a "Certified Food Safety Manager" from the National Registry of Food Safety Professionals or similar organization (or ability to achieve within 90 days)

Physical Requirements

• Stand 100% of the time with occasional walking short distances
• Push or pull up to 75 pounds occasionally and up to 2000 pounds using a pallet jack or float
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs continuously, 25 lbs frequently, and approximately 100 lbs occasionally
• Handle various substances associated with cleaning and packaging materials
• Frequent reaching and grasping at waist level; occasionally above shoulder or below waist level
• Tolerate extreme hot/cold temperatures for up to 20 minutes, including inclement weather
• Meet established volume activity standards

Preferred Requirements

• Ability to use computers and communication systems required for job functions
• Experience with hand-held computers for orders, mark downs, scan outs, and inventory

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions), national origin, age, disability, sexual orientation.