FT Evening Operations Manager Trainee (H)

About the role

The primary purpose of this role is to manage retail operations for the assigned department, making decisions that impact store associates, merchandise quality and presentation, and the level of service offered to customers. This includes fostering a positive and inclusive environment, ensuring quality standards are met, managing department operations, and promoting a strong culture in support of Hannaford’s strategy.

Responsibilities

• Foster a positive and inclusive environment to retain associates and customers.
• Ensure that all quality standards are met.
• Manage department operations in accordance with established department standard practices.
• Ensure the maintenance of the department's appearance and presentation.
• Hire, train, and develop associates to meet the department needs.
• Attain departmental financial objectives.
• Supervise performance of all duties and responsibilities of all assigned department associates.
• Role model outstanding friendly customer service.
• Use good judgement in the delegation, assignment, and follow-up required for the efficient performance of the department.
• Ensure the maintenance of accurate records of production, shrink, sales, and inventory.
• Must be able to meet physical requirements of the position, with or without reasonable accommodations.
• Provide recognition of accomplishments and offer constructive counseling when necessary.
• Treat all co-workers with fairness, dignity, and respect.
• Ensure department associates are properly trained by certified trainers.
• Ensure all company policies and procedures are followed as outlined.
• Develop product knowledge in all areas of the assigned department.
• Use RF (Radio Frequency) unit as needed.
• Retrieve and organize assigned departments product loads.
• Assist in effectively ordering and maintaining inventory control to maximize sales and limit shrink issues.
• Conduct performance appraisals on all department associates according to company standards.
• Maintain effective work schedules to meet production and customer service standards as well as associate's personal needs.
• Understand and use company tools such as: MPP, financial reports, scheduling, ordering and business information systems.
• Ensure operational and merchandising standard practices are followed to maximize profitability, paying special attention to priority categories.
• Maintain solid communication in the department and throughout the organization.
• Observe and ensure compliance with company sanitation, safety and food safety standards.
• Understand the causes and means for resolving and limiting shrink.
• Have total understanding of the department's standard practice manual and Program Manuals for each assigned departments program.
• Perform all other duties as assigned.

Requirements

• Strong understanding of store operations and total store merchandising techniques.
• Excellent interpersonal, customer service and communication skills.
• Excellent organizational skills and a demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Demonstrated good judgement solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
• Desire and ability to lead and manage associates throughout multiple departments.

Qualifications

• Department Manager or equivalent experience required.
• College degree or equivalent preferred.
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment. Accreditation must be maintained while employed in a position requiring accreditation.

Skills

• Strong leadership and management skills.
• Ability to handle multiple tasks and adapt to changing priorities.
• Effective communication and interpersonal skills.
• Knowledge of store operations and merchandising techniques.
• Ability to maintain high standards of quality and customer service.
• Ability to work independently and as part of a team.

Benefits

Hannaford offers competitive benefits including health insurance, retirement plans, paid time off, and more. Specific details can be found in the employee handbook.

Pay

The salary range for this position is between $18.95 - $27.25 per hour.

Schedule

Hours may vary based on department needs and store operations.

Contact Information

If you have any questions about this position, please contact [Contact Person] at [Phone Number] or [Email Address].

EEO Statement

Hannaford Supermarkets is an Equal Opportunity Employer and does not discriminate against any applicant or associate based on race, religion, color, sex (including pregnancy, childbirth, and related medical conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.