FT Emergency Shelter Case Aide

Schedule

Tuesday‑Saturday 8 am‑4 pm

About the role

Since 1952, Open Door Mission has existed to restore hope and change lives of Rochester’s men, women, and children. The organization seeks individuals who can balance professional best practices with Christ‑centered compassion to serve people experiencing homelessness, addiction, or trauma. All programs are residential, so remote work is not an option. Open Door Mission is an employee‑voted Rochester Top Workplace, and it values its staff through generous time‑off and health‑benefit contributions.

Benefits

• 5‑week paid time off policy
• 100 % contribution toward basic dental and vision plans
• 65‑70 % contribution toward several medical plans
• Employee Assistance Program providing eight counseling sessions for employees and their families

Responsibilities

• Provide day‑to‑day supervision and support to shelter guests.
• Assist in planning and supervising recreational activities, including meals, chapel, smoke breaks, programming, bed counts, and showering.
• Perform duties necessary for the effective and efficient operation of the community residence, maintaining cleanliness and safety standards.
• Under direction of the Shelter Manager or a case manager, provide linkage/referrals to community resources and facilitate groups addressing mental health, social, spiritual, recreational, housing, and other basic needs.
• Observe all safety rules, employ appropriate de‑escalation strategies, notify security or emergency personnel as needed.
• Document shelter guest attendance at intake, monitor and record activity and behavior using Mission Tracker.
• Track and document financial assistance funds and client income sources (SSI, disability, employment, etc.) to aid case management in housing eligibility determinations.
• Assist case management with application processes for program‑eligible guests, utilizing HMIS.
• Collect, verify, and secure all necessary documentation for residents, identifying potential barriers to assistance or housing.
• Attend and actively participate in staff meetings and trainings; work collaboratively as a member of the shelter team.
• Maintain adherence to Facility/Program/Open Door Mission standards, ensuring documentation and policy requirements are met.
• Use Spero, HMIS, and email to record, report, and communicate client information.
• Maintain timely communication with staff and management, especially regarding critical incidents.
• Be willing to receive training and assist with CPR, First Aid, and Narcan administration as needed.

Pay

$18.00 per hour