FT Customer Service Representative

Customer Service Representative

Starting at $12 per hour. Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

• Growth Opportunities: Over 90% of our management team started as an entry level team member!
• Benefits: Competitive pay, shift-differential pay for select shifts, PTO for all employees, 401K Retirement Fund (Employer match up to 4%), Basic Life Insurance & Short-Term Disability, Employee Assistance Program, Free employee Black Card Membership.
• Responsibilities:
• Provide a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.
• Answer phones in a friendly manner using information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members.
• Provide a clean, sanitized and safe club environment.

We Are Accountable – Self-starters who pursue excellence.
We Are Driven – Problem solvers who deliver results.
We Are Passionate – Positive energy with a real desire to help others.
We Are Ambitious – Always learning and growing toward success.

We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!