FT Customer Service Representative

Full - Time: Starting at $12 per hour. Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date. Schedule Option A : Monday - Friday (4:45 AM - 12:45 PM) Schedule Option B : Monday - Friday (4:45 AM - 11:00 AM) Schedule Option C : Monday - Thursday (3:00 PM - 11:15 PM) and Friday (3:00 PM - 9:15 PM) At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience. We Are Accountable – Self-starters who pursue excellence. We Are Driven – Problem solvers who deliver results. We Are Passionate – Positive energy with a real desire to help others. We Are Ambitious – Always learning and growing toward success. We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team! Customer Service Representative Benefits Growth Opportunities over 90% of our management team started as an entry level team member!Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.Shift-differential pay for select shiftsPTO for all employees401K Retirement Fund (Employer match up to 4%!)Health Insurance Options including Health, Dental, Vision, family life insurance, and moreBasic Life Insurance & Short-Term Disability I00% Company Paid!Employee Assistance ProgramFree employee Black Card Membership Customer Service Representative Responsibilities Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience. Answer phones in a friendly manner using information scriptGreet members, sign up and tour new members, and log amenities.Respond to member questions and concerns in a timely and professional mannerProcess beverage or merchandise purchases through the point of sale systemPromote our unique fitness instruction classes (PE@PF) to our active members and our new membersProvide a clean, sanitized and safe club environment.