FT Customer Service Manager Trainee (H)

About the role

The primary purpose of this role is to manage retail operations for the assigned department, ensuring decisions impact store associates, merchandise quality and presentation, and customer service. This involves fostering a positive environment, managing department operations, maintaining store conditions, and overseeing associate performance.

Responsibilities

• Foster a positive and inclusive environment to retain associates and customers.
• Ensure all quality standards are met.
• Manage department operations in accordance with established department standard practices.
• Maintain the department's appearance and presentation.
• Hire, train, and develop associates to meet department needs.
• Attain departmental financial objectives.
• Supervise performance of all duties and responsibilities of all assigned department associates.
• Role model outstanding friendly customer service.
• Use good judgement in the delegation, assignment, and follow-up required for the efficient performance of the department.
• Ensure the maintenance of accurate records of production, shrink, sales and inventory.

Requirements

• Strong understanding of store operations and total store merchandising techniques.
• Excellent interpersonal, customer service and communication skills.
• Excellent organizational skills and a demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Demonstrated good judgement solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
• Desire and ability to lead and manage associates throughout multiple departments.

Qualifications

• Department Manager or equivalent experience required.
• College degree or equivalent preferred.
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment.

Preferred Requirements

• Aid in attaining financial objectives: sales, payroll percent, gross margin, shrink, MPP net percent effectiveness and control of other expenses.
• Ensure all company policies and procedures are followed as outlined.
• Foster a sales-driven, consumer focused culture through relationship building and promoting an atmosphere of enthusiastic customer awareness.
• Treat all associates with fairness, dignity and respect.
• Provide recognition of accomplishments and offer constructive counseling, when necessary.
• Ensure the maintenance of the store's appearance and presentation and ensure quality conditions of all products.
• Manage performance of duties and responsibilities of all assigned department associates.
• Make hiring, training and performance management recommendations for assigned department associates.
• Support the development needs of assigned departments associates.
• Understand the causes and means for resolving inventory shrink issues in the assigned departments.
• Have a solid understanding of standard practices for all departments.
• Complete understanding of the causes and means for resolving inventory shrink issues in the assigned departments.
• Understand the use of company tools such as: MPP, financial reports, scheduling, ordering and business information systems.
• Have a solid understanding of standard practices for all departments.
• Maintain solid communications with the management team, all associates in the store and throughout the organization.
• Treat all store information as strictly confidential.
• Perform all other duties and projects as assigned.

Physical Requirements

• Ability to use computers and other communication systems required to perform job functions.
• Lift up to 20 lbs. regularly, including overhead lifting and up to 60 lbs. occasionally.
• Push/pull up to 40 lbs. regularly.
• Meet established volume and fixed activity standards.

Benefits

Hannaford offers competitive benefits including health insurance, retirement plans, paid time off, and more. Specific details can be found in the employee handbook.

Schedule

This role operates on a standard Monday through Friday schedule with potential for evening and weekend shifts based on business needs.

Pay

The salary range for this position is between $18.95 - $27.25 per hour. Actual pay may vary based on experience and qualifications.