FT Customer Service Manager Trainee (H)

About the role

The primary purpose of this role is to manage retail operations for the assigned department, impacting store associates, merchandise quality and presentation, and customer service. This includes fostering a positive environment, ensuring quality standards are met, managing department operations, and maintaining store conditions.

Responsibilities

• Foster a positive and inclusive environment to retain associates and customers.
• Ensure all quality standards are met.
• Manage department operations in accordance with established department standard practices.
• Ensure the maintenance of the department's appearance and presentation.
• Hire, train, and develop associates to meet the department needs.
• Attain departmental financial objectives.
• Supervise performance of all duties and responsibilities of all assigned department associates.
• Role model outstanding friendly customer service.
• Use good judgement in the delegation, assignment, and follow-up required for the efficient performance of the department.
• Ensure the maintenance of accurate records of production, shrink, sales and inventory.

Requirements

• Department Manager or equivalent experience required.
• College degree or equivalent preferred.
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment.

Qualifications

• Strong understanding of store operations and total store merchandising techniques.
• Excellent interpersonal, customer service and communication skills.
• Excellent organizational skills and a demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Demonstrated good judgement solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
• Desire and ability to lead and manage associates throughout multiple departments.

SkillsMust be able to meet physical requirements of the position, with or without reasonable accommodations.

Benefits

Not specified.

Pay

$18.95 - $27.25/hr

Schedule

Not specified.