FT Customer Service Leader

Location: Gordonsville, VA – 408 Gordon Ave (Store 01298, Front End)

About the role

Provide fast, easy, flexible and friendly service to customers by meeting Food Lion customer service standards. Assist the Customer Service Manager and Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual and maximize sales through excellent customer service.

Responsibilities

• Smile and provide prompt, accurate, and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and use their name whenever possible.
• Avoid personal conversations with other associates when customers are present.
• Complete store office functions accurately and on time using accounting packets; communicate all cash variances to the Assistant Customer Service Manager.
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar.
• Keep the work station and front‑end area neat and clean.
• Maintain proper knowledge of all sales‑associate register functions and Front End accounting services.
• Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls efficiently.
• Ensure the MVP Savings Center KIOSK is stocked with paper and functioning properly.
• Perform sales‑associate duties when scheduled or as needed per surge‑plan guidelines.
• Act as the customer lead as needed to ensure service standards are maintained.
• Maintain alertness and call for assistance when needed to service customers per service standards.
• Be courteous and helpful to other associates.
• Wear the Food Lion uniform with name badge, maintain a neat and clean appearance, and adhere to the Food Lion dress code.
• Adhere to all company guidelines, policies, and standard practices.
• Observe and correct unsafe conditions that could cause associate or customer accidents.
• Notify QA of any cleaning issues or maintenance required on the front end.
• Successfully complete computer‑based training (CBT) and training‑aid courses.
• Perform all other duties as assigned.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Physical Requirements

• Use computers and other communication systems required to perform job functions.
• Perform repetitive hand and arm motions.
• Bend and lift products weighing up to 15 lb continuously, 25 lb frequently, and 50 lb on occasion.
• Pull or push up to 75 lb on occasion.
• Stand 100 % of the time; frequently walk short distances.
• Handle a variety of substances associated with cleaning and packaging materials, fresh produce, house plants/flowers, and household cleaners.
• Use hands frequently/continuously to handle currency (paper and coin) and operate equipment such as cash registers, lottery machines (where applicable), scanners, computers, and calculators.
• Frequent reaching and grasping at waist level; occasional reaching above shoulder or below waist level.
• Meet established volume activity standards for the position.
• Tolerate extreme hot/cold temperatures for up to 20 minutes at a time.
• Have sufficient visual ability to check ID cards, checks, invoices, and other written documents.
• Move empty bottles and containers from the front end to the back room where applicable.