FT Customer Service 8a-4pm 4755

Join our Tim Hortons team at 2366 Grand Island Blvd in Grand Island, NY as a full-time or part-time Customer Service Team Member on the morning shift (8am-4pm).

About the Role

Your top priority is guest satisfaction. Whether you are the first person our guests encounter or preparing quality food items, you will deliver and create exceptional guest experiences. Your energy and passion for guest service, ability to multi-task, and communication with team members will contribute to your success in this fast-paced environment.

Responsibilities

• Create a positive first impression by maintaining a clean and inviting dining room, parking lot, and wearing proper attire.
• Ensure coffee and products are always fresh and accurate by following REV procedures.
• Deliver exceptional customer service through a friendly attitude, attentive behavior, and in-depth product knowledge.
• Enhance the customer and employee experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.
• Use proper procedures to ensure accurate orders, such as repeating the customer's order and verifying products delivered.
• Greet customers promptly and warmly within 5 seconds at the front counter and drive-thru.
• Maintain speed of service targets by working efficiently and meeting customers' needs.
• Adhere to all operational standards and guidelines for product preparation.
• Prepare all products accurately by following the order monitor.
• Communicate showcase and product needs to ensure availability for customers.
• Regularly monitor and record temperatures of required products.
• Keep the front counter and drive-thru area clean, organized, stocked, and ready for rush periods.
• Follow all restaurant policies, procedures, and standards.
• Practice proper hand washing techniques and adhere to sanitation guidelines.
• Complete all sanitation tasks as outlined.
• Work in compliance with occupational health and safety legislation.
• Follow safe work practices and procedures.
• Use required personal protective equipment.
• Report any injuries, accidents, unsafe conditions, or contraventions of health and safety regulations promptly.
• Operate equipment and machinery safely to ensure the well-being of everyone.
• Process food orders and prepare food and beverage orders.
• Clean public spaces.
• Assist with training new employees.

Requirements

• Excellent customer service skills with a friendly and welcoming attitude.
• Ability to work in a fast-paced environment with a sense of urgency.
• Strong communication and interpersonal skills.
• Ability to work on a team and with multiple employees.
• Attention to detail and ability to accurately process orders.

Physical Demands and Working Environment

The conditions described here are representative of those an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Work is performed in a busy quick food service restaurant with frequent communication with customers and other employees.
• Must be able to prepare a variety of food and beverage items and work with/train other employees.
• Frequent interruptions, tasks, and position changes.
• Stand for prolonged periods of time; stoop, bend, kneel, crouch, reach, and twist.
• Lift, carry, push, and/or pull light to moderate amounts of weight (5–50 lbs).
• Operate cash register system requiring repetitive hand movement and fine coordination, including use of electronic devices.
• Occasional exposure to cold/freezing and high heat temperatures.
• See in the normal visual range with or without correction.
• Hear in the normal audio range with or without correction.
• Ability to use and wear a headset for long periods to take and process customer orders.
• Regular and predictable attendance is an essential function of this job.