FT Center Store Manager (H)

Category/Area of Expertise: Retail Operations. Job Requisition: 536518. Location: USA, NC, Clayton, 9147 Cleveland Rd. Store Code: Store 02226 Grocery (7231508).

About the role

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.

Responsibilities

• Manage the Grocery Department, including hiring, training and developing department associates.
• Supervise performance of department associates, provide ongoing performance management, training, and conduct timely formal performance appraisals for direct reports.
• Daily management of labor (i.e., expected labor) and coach associates to achieve productivity expectations.
• Provide leadership and motivation within the store to promote a culture reflective of Guiding Principles, Core Values, Vision and Strategy.
• Support the achievement of budgeted financial and operating results.
• Smile and maintain an atmosphere of enthusiastic customer awareness with emphasis on fast, easy, flexible and friendly customer service, creating a positive shopping experience.
• Role model outstanding, friendly customer service and use product knowledge to offer solutions that meet or exceed customers' expectations.
• Control store expenses through proper ordering, care for supplies and equipment.
• Understand and use company tools such as financial reports, Average Cost Inventory System (ACIS), scheduling, productivity, ordering (CAO), and business information systems.
• Ensure department appearance, quality, variety, workplace safety, food safety and sanitation are consistently maintained.
• Write Grocery Department schedules to provide extraordinary customer service at all times.
• Maintain comprehensive understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and other items necessary to manage the Grocery Department.
• Ensure ordering, receiving, preparation, conditioning and displaying of merchandise complies with policies and guidelines.
• Observe and correct unsafe conditions that could cause associate or customer accidents; record and report all accidents per Food Lion procedures.
• Monitor shrink, ensure inventory accountability, and coach associates to recognize and prevent losses.
• Assist with bi‑annual physical inventory of product on hand.
• Ensure advertising, sales promotion materials and signage for the Grocery Department are properly utilized.
• Ensure compliance with local, state and federal regulations.
• Adhere to all company guidelines, policies and standard practices, including security standards.
• Complete required Computer Based Training (CBT), training packet and training aid courses.
• Provide recognition of accomplishments and constructive counseling related to customer satisfaction, service, and store sales.
• Perform all other duties as assigned.

Qualifications

• High school graduate or equivalent preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Good understanding of store operations preferred.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.
• Ability to lead and direct others.
• Must meet minimum age requirements for specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
• Must be accredited by the National Registry of Food Safety Professionals or similar organization as a “Certified Food Safety Manager,” or be willing to attend company‑provided training and achieve accreditation within the first 90 days; accreditation must be maintained while employed in a position requiring it.

Physical Requirements

• Use computers and other communication systems required to perform job functions.
• Use hand‑held computers for orders, mark‑downs, scan‑outs, and inventory.
• Stand 100 % of the time, frequently walking short distances.
• Push or pull up to 2,000 pounds using a pallet jack or float.
• Perform repetitive hand and arm motions.
• Bend and lift products weighing up to 15 lb continuously, 25 lb frequently, and approximately 100 lb on occasion.
• Handle a variety of substances associated with cleaning, packaging materials, and household cleaners.
• Frequent reaching and grasping at waist level; occasionally above shoulder or below waist level.
• Meet established volume activity standards for the position.
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time.
• Have sufficient visual ability to check invoices, dates, and other written documents.