FT Center Store Associate

About the Role

Provide quality customer service within the Center Store (Grocery) Department at Food Lion, a company serving over 10 million customers weekly across 10 Southeastern and Mid-Atlantic states. This role focuses on maintaining operational standards, maximizing sales through excellent customer service, and minimizing shrink through proper adherence to company practices.

Responsibilities

• Maintain an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly, and accurate service to create a positive shopping experience.
• Clean shelves and shelf tag moldings with a damp cloth as needed when stocking.
• Maintain shelf allocations by stocking from tag to tag and placing only saleable merchandise on shelves.
• Ensure ordering, receiving, preparation, conditioning, and displaying of merchandise align with company policies and guidelines.
• Utilize company tools such as the average cost inventory system (ACIS) and ordering (CAO).
• Adhere to company guidelines, policies, and standard practices, including Food Safety and Workplace Safety procedures.
• Observe and correct unsafe conditions; report accidents in accordance with established procedures.
• Comply with local, state, and federal regulations.
• Wear the Food Lion uniform with name badge and maintain a neat, clean appearance while on duty.
• Complete required training, including Computer Based Training (CBT), Training Packet, and Training Aid courses.
• Perform additional duties as assigned.

Requirements

• High school graduate or equivalent preferred.
• Excellent interpersonal, organizational, communication, and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements for specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Physical Requirements

• Ability to use computers and other communication systems required for the job.
• Perform repetitive hand and arm motions.
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
• Pull or push up to 75 lbs. on occasion; push or pull up to 2000 lbs. using a pallet jack.
• Stand 100% of the time with frequent short-distance walking.
• Handle a variety of substances, including cleaning materials, fresh produce, and household cleaners.
• Frequently handle currency and operate equipment such as cash registers, scanners, computers, and calculators.
• Frequent reaching and grasping at waist level; occasional reaching above shoulder or below waist level.
• Meet established volume activity standards for the position.
• Tolerate working in extreme hot or cold temperatures for up to 20 minutes at a time.
• Sufficient visual ability to check IDs, checks, invoices, and other written documents.