FT - Catering Sales Manager - Westin Tempe

Summary of Benefits

Team Member and Family Room Discounts for both Crescent Hotels and Resort and Marriott Hotels
Flexible Schedules
Career Growth & Development
Insurance Benefit Available for both Full Time and Part Time Team Members
401k Plan and Company Match Program
Vacation Pay / Sick Pay - Full Time and Part Time Team Members
Holiday Pay - Full Time Team Members
Amazing Recognition Programs/Giving Back - Community Outreach
Tuition Reimbursement

Responsibilities

• Takes part in servicing guests around the hotel, building lasting relationships and creating memorable experiences.
• Book rooms, event spaces, catering, and additional services to drive revenue.
• Maintain strong partnerships and deliver results that meet and exceed revenue goals.

Requirements

• Basic hotel product knowledge, including staffing, operations, safety, security, structural, terminology, fire, police and health codes, hotel policies, city.
• Extensive knowledge of market and related meeting industry.
• Quantitative processing of data via office machine equipment, mathematical computations and analytical skills necessary to accurately determine and communicate financial, forecasting and space utilization.
• Proficiency in the use and operation of computer systems with the ability to navigate efficiently through Word, Excel, Access, Outlook, Marriott and in-house system.

Skills

• Ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Communicate well with guests.
• Willingness to “pitch-in” and help co-workers with their job duties and be a team player.
• Knowledge of hotel structure and how all departments interact.
• Effective communication with customers in a friendly and positive manner, in order to solicit business, meet client needs and resolve complaints.
• Ability to move throughout the hotel to conduct site inspections.

Performance Standards

• Customer Satisfaction: Positive interaction with Crescent staff, professional behavior, treating guests and associates with courtesy and respect.
• Work Habits: Adherence to hotel standards for work procedures, dress, grooming, punctuality and attendance; adaptability to change; problem-solving; willingness to learn new skills.
• Safety & Security: Adherence to hotel security policies and procedures, key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and concerns.