FT Brand Ambassador

About the role

Ralph Lauren Corporation is seeking enthusiastic and customer-focused individuals to join our team as Brand Ambassadors. This position offers an opportunity to provide exceptional customer service, contribute to achieving sales goals, and grow into leadership roles within the company.

Responsibilities

• Provide excellent customer service, ensuring a customer-first mindset at all times.
• Understand and utilize sales objectives to meet or exceed individual Key Performance Indicators (KPIs).
• Collaborate with the team to uphold standards of excellence across all touchpoints of the brand’s policies and procedures.
• Utilize the Polo Connect program to connect with customers and promote brand offerings.
• Demonstrate passion and knowledge of fashion and styling, educating customers on available programs, initiatives, and resources.
• Assist customers in the fitting rooms, helping with sizing and maintaining store standards.
• Maintain store standards, policies, and processes on both the sales floor and back-of-house areas.
• Complete opening and closing responsibilities as required.
• Support operational activities such as floor sets, replenishment (ISOS), and other tasks as needed.
• Participate in company trainings, including compliance, product, process, talent development, and company initiatives.
• Effectively balance tasks while prioritizing the Ralph Lauren experience, ensuring the customer experience is always a top priority.
• Provide necessary feedback to management on product feedback, category opportunities, or needs.
• Maintain store visual standards and apply visual techniques and company guidelines.

Requirements

A retail experience or similar industry experience in a complex, high-volume, or high-profile environment is preferred. Must possess strong communication skills, be able to maneuver around the sales floor, stock/dressing room, cash wrap, and office, lift up to 30 lbs., and climb moderately. Must also be able to operate the register, stand, move, and walk for extended periods, work flexible schedules including days, evenings, weekends, overnight shifts, and travel (as required).

Qualifications

Ability to effectively communicate with customers and store personnel. Must have the ability to work independently and as part of a team, building and maintaining positive working relationships with customers, management, and co-workers.

Skills

Strong customer service skills, ability to understand and utilize sales objectives, collaboration, knowledge of fashion and styling, effective communication, physical stamina, and flexibility to work various shifts.

Benefits

Comprehensive benefits package including health insurance, retirement plans, paid time off, and more.

Pay

Competitive salary based on experience and qualifications.

Schedule

Flexible schedule to meet the needs of the business, which may include day, evening, weekend, overnight shifts, and travel (as required).