FT Assistant Manager Customer Service

About the role

Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine in 1883, and remains connected to those early roots as a local market. The company actively seeks out farmers and producers for its Local program, celebrating local foods, farmland preservation, traditions, and jobs. Hannaford was the first major U.S. supermarket to document that all its seafood products are sustainably harvested.

Responsibilities

• Ensure department associates are properly trained by certified trainers.
• Maintain solid communication in the department, the store, and throughout the organization via the Cash Office/Front End Communication Board and Task Management.
• Observe and ensure compliance with company sanitation, safety, and food safety standards.
• Observe and follow all company policies and established procedures.
• Support and comply with all company safety standards.
• Communicate any needed equipment repairs or maintenance work.
• Keep work area free from debris and safety hazards.
• Ensure that all sales transactions and media accepted by the store are handled in strict accordance with company policies and procedures, including full compliance with legal requirements.
• Supervise the effective operation of the office/service desk/kiosk/front end/bottle room (if applicable) for cleanliness, customer service, and accurate transactions.
• Secure office and front-end cash drawers at all times when unattended; protect company assets.
• Have a total understanding of labor and productivity reports, scheduling, and ordering.
• Follow all Front End department standard practices to ensure efficient operations.
• Assist in conducting performance appraisals and service observations per company standards.
• Maintain a neat, well-groomed personal appearance and follow company personal appearance policy.
• Perform cashier and/or bagging functions as needed.
• Perform service desk/kiosk and bookkeeper associate functions as needed.
• Assist in special projects and perform other functions as assigned by supervisor.

Qualifications

• High school graduate or equivalent preferred.
• Strong understanding of store operations and merchandising techniques preferred.
• Effective communication, customer service, and selling skills.
• Effective interpersonal and organizational skills.
• Desire and ability to lead and manage a team.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Strong problem solving skills.
• Must meet minimum age requirements.

Requirements

• Ability to use computers and other communication systems required, performing all job functions.
• Perform repetitive hand and arm motions.
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
• Pull or push up to 75 lbs. on occasion.
• Handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners.
• Stand 100% of the time with occasional walking short distances.
• Use hands to frequently/continuously handle currency (paper and coin) and operate equipment such as cash register, lottery machine, scanner, computer, and calculator.
• Lift and carry up to 15 lbs. occasionally.
• Frequent reaching and grasping at waist level; occasionally above shoulder or below waist level.
• Meet established volume activity standards for the position.
• Have sufficient visual activity to check ID cards, checks, invoices and other written documents.

Skills

• Promote customer goodwill by role modeling and providing high standards in customer service.
• Treat all associates with fairness, dignity, and respect.
• Provide recognition of accomplishments and offer constructive counseling when necessary to hold associates accountable to company standards.