FT Assistant Manager Customer Service

Location: Richmond, VA – Store 01320 (Front End)

About the role

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.

Responsibilities

• Manage all Front End operations including Service Center, Self‑Checkout and Food Lion To‑Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance of department associates; provide ongoing performance management, training, and conduct timely formal performance appraisals for direct reports.
• Provide leadership and motivation within the store to promote a culture reflective of the Brand, Strategy and Culture.
• Support the achievement of budgeted financials, operating results and Food Lion To‑Go KPIs.
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service while creating a positive shopping experience.
• Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations.
• Control store expenses through proper ordering, care for supplies and equipment.
• Understand and use company tools such as financial reports, ACIS, scheduling, productivity, ordering (CAO), business information systems, and Food Lion To‑Go applications.
• Maintain department appearance, quality, variety, workplace safety, food safety and sanitation.
• Write Front End schedules, including Food Lion To‑Go, per standards to provide extraordinary customer service.
• Maintain all Front End registers and equipment, including Food Lion To‑Go equipment, and place service calls efficiently.
• Ensure cashiers review the weekly sales flyer, understand key items and communicate out‑of‑stock conditions.
• Monitor shrink; ensure inventory, money and monetary assets are accounted for; coach associates to recognize and prevent losses.
• Ensure proper control of all store funds and company assets.
• Observe and correct unsafe conditions; record and report associate and customer accidents per Food Lion procedures.
• Ensure compliance with local, state and federal regulations and adhere to all company guidelines, policies and standard practices.
• Maintain security standards.
• Successfully complete Computer Based Training (CBT) and training guide.
• Provide recognition of accomplishments and constructive counseling related to customer satisfaction, service and store sales.
• Perform all other duties as assigned.

Qualifications

• High school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment in solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
• Willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements for specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
• Must be accredited by the National Registry of Food Safety Professionals or similar as a Certified Food Safety Manager, or be willing to attend company‑provided training and achieve accreditation within the first 90 days; accreditation must be maintained while employed in a position requiring it.

Physical Requirements

• Use computers, smart devices, and other communication systems required to perform job functions.
• Use hand‑held computers for orders, mark‑downs, scan‑outs, and inventory.
• Stand 100 % of the time, frequently walking short distances.
• Push or pull up to 2,000 lb using a pallet jack or float.
• Perform repetitive hand and arm motions.
• Bend and lift products weighing up to 15 lb continuously, 25 lb frequently, and approximately 100 lb on occasion.
• Handle a variety of substances associated with cleaning and packaging materials, and household cleaners.
• Frequent reaching and grasping at waist level; occasionally above shoulder or below waist level.
• Meet established volume activity standards for the position.
• Tolerate extreme hot/cold temperatures for up to 20 minutes at a time.
• Have sufficient visual ability to check invoices, dates, and other written documents.