FT Assistant Customer Service Manager Trainee (H)

About the Role

Hannaford Supermarkets, rooted in local traditions since 1883, is seeking a Management Trainee to join our team in Saratoga Springs, NY. This program is designed to equip future managers with the skills and knowledge necessary to be effective in this position. The department assignment will be based on store needs.

Responsibilities

• Observe and follow all company policies and established standard practices.
• Manage department operations in the absence of the department manager.
• Maintain a neat, well-groomed personal appearance and comply with the company's personal appearance policy.
• Recognize associates who deliver great service and coach them to expectations when necessary.
• Understand and use company tools such as financial reports, scheduling, productivity, ordering, and business information systems.
• Maintain solid communication within the department, with the store manager, and throughout the organization.
• Maintain merchandising techniques and layouts consistent with company standards.
• Ensure department compliance with pricing and coding policy.
• Work within the company's management planning (MPP) guidelines to maintain productivity.
• Support company safety standards and communicate equipment repairs or maintenance needs.
• Keep work area free from debris and safety hazards.
• Develop product knowledge in all areas of the assigned department, including product preparation.
• Ensure proper training of all assigned department associates.
• Maintain company sanitation and food safety standards.
• Maintain the quality of the department's appearance and presentation.
• Treat all associates with fairness, dignity, and respect.
• Perform special projects and duties as assigned.

Qualifications

• Ability to lead and direct others.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements.
• Good interpersonal skills and desire to work in a team environment.
• Effective communication and customer service skills.
• Must meet minimum age requirements to comply with company policy.

Preferred Requirements

• Role model outstanding, friendly customer service.
• Direct workflow of assigned department associates.
• Ensure product produced meets company standards.
• Oversee assigned areas, including product rotation.
• Process administrative paperwork and maintain accurate department records.
• Order and maintain inventory control to maximize sales and limit shrink issues.
• Use good judgment in delegation, assignment, and follow-up for efficient department performance.
• Maintain effectiveness of department staffing, scheduling, and financial results.
• Wash, rinse, and sanitize equipment as outlined by company practices.

Physical Requirements

• Lift cases or packages weighing 1-40 lb. frequently and 100 lb. occasionally.
• Stand or walk 100% of the time.
• Perform repetitive grasping, twisting, reaching, and hand/arm motions.
• Handle substances associated with cleaning and packaging materials.
• Use hands continuously to feel objects and use tools and equipment.
• Frequent bending.

Pay

Salary range is between $17.60 - $26.20 per hour.