FSO - Insurance - Life & Group Transformation - Policy Admin Technology Consulting - Manager

About the role

Location: Anywhere in Country At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The Opportunity EY is seeking a Manager to join EY’s Business Transformation & Growth (BTG) practice. You will play a key role in helping life insurance, annuity and group benefits organizations modernize their operations, policy administration platforms, and customer and agent experiences. Our practice helps clients reimagine, modernize, and transform their operations, technology platforms, and customer experiences to create sustainable business value. As a Manager, you will lead complex business and technology transformation engagements or major workstreams from strategy and solution planning through implementation, release, operational readiness, and business adoption. Leveraging on your insurance industry knowledge, platform experience, and delivery leadership, you will work across multidisciplinary teams and multi-vendor environments to deliver measurable business outcomes. As a Manager, you will build trusted relationships with senior client stakeholders, translate business objectives into practical transformation roadmaps, develop high-performing teams, and contribute to the continued growth of EY’s Business Transformation & Growth (BTG) practice.

Responsibilities

• Lead large-scale platform transformation programs with accountability for scope, quality, timelines, financial performance, resources, risks, dependencies, and outcomes.
• Serve as a trusted advisor to client business and technology leaders, driving strategic outcomes and stakeholder alignment.
• Advise senior business and technology stakeholders, providing clear insights and recommendations that support informed decision-making.
• Translate client objectives into delivery strategies, transformation roadmaps, integrated plans, and measurable outcomes.
• Coordinate client, EY, platform vendor, system integrator, and third-party teams to maintain alignment and resolve delivery challenges.
• Lead workstreams across new business, underwriting, policy administration, billing, servicing, claims, disbursements, commissions, and reinsurance.
• Translate product, operational, compliance, and customer requirements into scalable platform solutions.
• Guide clients in evaluating out-of-the-box capabilities, configuration options, customization trade-offs, and long-term platform sustainability.
• Partner with product, architecture, configuration, integration, data, conversion, testing, release, and operations teams to maintain end-to-end solution alignment.
• Support future-state process design, capability assessments, product-launch readiness, and the prioritization of implementation-ready requirements.
• Establish governance forums, decision-making processes, escalation paths, and reporting that strengthen transparency and accountability.
• Manage program milestones, financials, resource requirements, risks, issues, and inter-workstream dependencies.
• Apply Agile, SAFe, DevOps, quality engineering, release management, and operational-readiness practices based on engagement needs.
• Over