FSM Consultant

About the role

The Infosys SURE (Services, Utilities, Resources, Energy) unit is dedicated to empowering businesses within the services, utilities, energy, and resources sectors through strategic digital transformation. We specialize in guiding organizations through the complexities of disruption, enabling them to unlock value and realize sustainable growth. Join us to be part of a pioneering team that leverages advanced AI and digital technologies to drive innovation and operational excellence. You'll have the opportunity to work on transformative projects that shape the future of these critical industries, collaborate with industry experts, and develop resilient strategies that respond to change and seize new opportunities. If you're passionate about AI and eager to make a significant impact, the Infosys SURE unit is the perfect place for you to grow and excel.

Responsibilities

• Perform business analysis projects using advanced techniques (e.g., predictive analytics, scenario modelling) to identify strategic opportunities within the domain, influencing long-term decisions and value chain optimization
• Perform detailed evaluations of IT solutions, leveraging domain expertise to assess effectiveness and alignment with client goals, guiding strategic technology decisions
• Create documentation for systems, ensuring precision and thoroughness, while leading efforts to articulate sophisticated technical concepts for diverse stakeholders
• Perform specialized research on third-party products, providing in-depth insights on features, performance, and integration capabilities to ensure alignment with client needs and industry standards
• Create solution architectures and develop comprehensive architectural diagrams, ensuring scalability, resilience, and integration with existing infrastructure
• Run the technical aspects of implementation by applying domain knowledge and ensuring scalable optimal system performance. Design and execute maintenance strategies to ensure long-term system reliability

Requirements

• Experience with business and digital transformation initiatives for Utility clients across Transmission, Distribution, Vegetation Management, Gas, Water, and Asset Operations
• Architect enterprise Field Service Management solutions leveraging platforms such as OverIT, Oracle Field Service (OFS), Salesforce Field Service (FSL), KloudGin, ServiceNow FSM, IFS, or similar technologies
• Experience in driving transformation initiatives across Vegetation Management, including inspection planning, patrols, work planning, tree trimming, contractor management, hazard mitigation, compliance, LiDAR integration, and wildfire risk reduction
• Experience in business process design for Transmission & Distribution operations, including construction, maintenance, inspections, emergency response, switching, asset maintenance, and capital projects
• Experience in collaborating with GIS, Asset Management, ERP, ADMS, OMS, EAM, CRM, and enterprise integration teams to deliver scalable end-to-end solutions

Preferred Skills

• Experience leading large transformation programs and distributed consulting teams
• Experience in providing strategic guidance on Field Service Management modernization, workforce optimization, and operational excellence
• Experience with discovery workshops, business process assessments, solution envisioning, and roadmap development
• Experience in operating models and future-state business processes aligned with industry best practices
• Experience in mentoring consulting teams and providing guidance to solution architects, functional consultants, and business analysts, and supporting proposal development, pre-sales, RFP responses, solution demonstrations, estimation, and capability building
• Experience in identifying opportunities to leverage GenAI, predictive analytics, mobility, automation, and intelligent scheduling to improve field operations and workforce productivity

Additional Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• This position may require relocation and/or travel to work/project location
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply

Benefits

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.