FS Team Leader I

About the role

Stefanini is a full-service global provider of offshore, onshore, and nearshore IT services, including application development and outsourcing, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting, and strategic staffing to Fortune 1000 enterprises. We have over 25,000 employees across 77 offices in 41 countries.

Responsibilities

• Create a cohesive team environment through consistent management
• Coach and counsel direct reports, including providing feedback, positive recognition, conducting performance evaluations, training, mentoring, and handling discipline issues
• Write employee performance evaluations, deliver annual merit reviews, update employee journals daily, and perform other administrative tasks as assigned
• Perform root cause analysis and identify opportunities to improve efficiencies
• Ensure direct reports meet their goals and follow departmental processes
• Responsible for day-to-day operations of the Service Desk
• Work with the Project and Senior Management Team for long-term strategies and achieving Service Level Agreements (SLAs) set forth by the client

Requirements

• High school diploma or equivalent required
• 2+ years of management experience, including coaching, training, mentoring, interviewing, hiring, and terminations
• Good interpersonal skills
• Excellent attention to detail and organizational skills
• Effective time management and organizational skills
• Excellent verbal and written communication skills
• Able to think strategically and be part of the big picture
• Flexible and adaptable in understanding client needs and goals to achieve successful outcomes

Benefits

• Work with brilliant minds, often within a global capacity
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental, and vision insurance
• Opportunity to participate in professional development eLearning programs within Stefanini University and other virtual training

About Us

• Brazilian and privately owned company
• Agility, flexibility, and innovation are in our DNA
• Flat organizational structure enabling faster communication and decision-making
• Open floor plan environment where collaboration is highly encouraged