Frozen Food Supervisor

Position Summary

The Frozen Supervisor is responsible for leading the day-to-day operations of the frozen department, ensuring product quality, proper inventory levels, and strong merchandising execution. This role supports sales growth, minimizes shrink, and ensures a clean, fully stocked, and well-organized department while delivering excellent customer service.

Key Responsibilities

• Oversee stocking, rotation, and replenishment of all frozen products

• Maintain proper freezer temperatures to protect product integrity

• Monitor frozen cases for cleanliness, organization, and functionality

• Execute company planograms, promotions, and seasonal merchandising displays

• Deliver friendly, efficient service and assist customers with product needs

• Provide product knowledge and recommendations when appropriate

• Resolve customer concerns quickly and professionally

• Support ordering and inventory management to maintain strong in-stock conditions

• Identify and minimize shrink by managing damaged, expired, or thawed merchandise

• Assist with inventory counts and accuracy processes

• Supervise and support frozen department associates

• Delegate tasks and monitor completion to ensure productivity goals are met

• Aid in training and coaching team members on standards and expectations

• Promote a positive, accountable, and team-focused work environment

• Maintain a clean, organized, and visually appealing frozen department

• Ensure all shelves and freezers are fully stocked, faced, and properly signed

• Verify pricing accuracy and signage compliance

• Support cross-merchandising opportunities with adjacent departments

• Follow all food safety and sanitation procedures

• Maintain safe working conditions, especially in freezer environments

• Comply with company policies and regulatory standards

Qualifications

• A high school diploma or equivalent is required

• One to two years of grocery or frozen department experience is preferred

• Prior supervisory experience is a plus

• Strong organizational, communication, and time management skills are essential

• Ability to work effectively in a fast-paced environment is required

Physical Requirements

• Ability to work in freezing temperatures for extended periods

• Frequent lifting, pushing, and pulling of up to 40–50 lbs

• Continuous standing, walking, bending, and reaching

• Flexible schedule including early mornings, evenings, weekends, and holidays

Career Path Opportunities

• Frozen/Dairy Manager

• Dairy Manager

• Assistant Sales Manager

• Store Leadership Roles