Frozen Food Supervisor

About the role

Purpose: Performs all frozen food responsibilities while working with and reporting to the Grocery Manager.

Responsibilities

• Assists the Grocery Manager in directing the operation of the frozen food department, including supervising and training personnel.
• Maintains the quality condition of all frozen grocery products, stocks, rotates and faces products, discards out‑of‑code and spoiled products and maintains backroom.
• Cleans and maintains shelves.
• Assists in ordering, receiving, storing, stocking, inventory control, and building displays.
• Encourages and maintains an atmosphere of enthusiastic customer awareness with an emphasis on safe, friendly, and courteous service.
• Engages in suggestive selling and other sales techniques.
• Assists the Grocery Manager in planning, organizing regular and seasonal merchandise requirements and special sales needs.
• Rotates and faces product; processes and discards outdated and spoiled products. Cleans and dusts shelves.
• Orders frozen merchandise.
• Trains, teaches and coaches dairy stocking and conditioning standards.
• Assists with the “dry grocery” order writing.
• Assists with grocery stocking and conditioning.
• Works on new items.
• Assists with the reclamation process.
• Manages backroom inventory, conditions and standards.
• Assists with grocery department merchandising and building displays.
• Works in a temperature‑controlled store environment with exposure to cleaning chemicals and varying temperatures (35°F in cold case, 28°F in cooler, -20°F in freezer; occasional outdoor exposure).
• Safety‑sensitive position: job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others.

Skills

• Strong written and oral communication skills.
• Good leadership and interpersonal skills.
• Ability to maintain composure when dealing with customers, vendors, and co‑workers.
• Friendly, courteous, takes initiative.
• Ability to concentrate and deal with interruptions and customer complaints.
• Effective interaction with all levels of personnel, customers, vendors, and the public.
• Frequently reaches, lifts, stacks and maneuvers objects of varying dimensions and weights up to approximately 80 lbs., from floor level to overhead.
• Ability to push and pull fully loaded hand trucks, six‑wheel carts and pallet jacks.
• Ability to stand, walk, and move rapidly for long periods of time, and bend, stoop, twist and turn frequently; may climb ladders.
• Mental alertness required for safe, accurate completion of work activities and to perform repetitious work accurately.
• Requires knowledge of basic mathematics.
• Ability to learn inventory control, pricing, merchandising, and shipping and receiving procedures.
• May utilize cleaning supplies and chemicals from time to time.
• Ability to judge and react to business activity.
• Complies with all Company policies including attendance, grooming standards and dress codes.